I love the internet.
I detest the amount of maintenance that’s required just to keep things running.
I didn’t sign up for wasting several hours a week dealing with nuisance requests. It’s beginning to feel like the old days, when you had to kow-tow to IT to get anything done.
Take this morning. eBay emailed that my account had been compromised. Change your password! So far so good. Next instruction: change the password for your primary email account. Great. Now my passwords are so obscure than if I don’t have my online password manager at work, I’ll be locked out of those accounts in the future.
Then I log into my bank. As a routine security measure, I must change my password and username to access my account. What? Change my username? Now I’m jaycross everywhere except my bank. My username’s never been secret. Why mess with it now?
Changes like these cascade to other linked accounts. No doubt I’ll be dealing with vestiges of these account changes for weeks.
Google and others keep bugging me to set up two-stage identification where I’ll have to enter a code they email or message me in order to get into my accounts. No thanks. I’d be checking messages 20 times a day. Some companies don’t give you the choice; they implemented this clumsiness without asking permission.
Yesterday we got a letter (paper, stamped, brought by the letter carrier) from Anthem Healthcare. They reported that our account security may have been breeched. Yeah, we read about that three months ago, when it happened to 80 million current and past customers. It may have started almost a year ago, in April ’14.
It appears the breech was caused by phishing access credentials from five different Anthem employees. It was simple old social engineering, not sophisticated software, that opened the door to expose your and my name, social security number, email addresses, physical address, employment history and income. Anthem hadn’t bothered to encrypt any of this information.
Anthem wrote, “There are steps you may take to guard yourself against identity theft or fraud. We urge likely impacted members to stay alert for incidents of fraud and identity theft.” What a load of crap. There was nothing I could do to protect the information in the hands of Anthem or Chase or Target or the others who are sharing my personal data with Russian hackers. My crap detectors are always out for criminal hackers and their scams.
Aa far as I’m concerned, if a company requires me to submit personal information, they have responsibility for keeping it private. That’s part of the deal. Break that promise, and I’ll no longer be your customer. In fact, I’ll spread the word in order to scare off other potential customers.
Today’s mail brought this gem:
I Am Mr. Phillips A. Oduoza, Chief Finance Officer & Executive Director of United Bank for Africa (UBA). We wish to bring to your notice that you have an Accrued Interest worth of $775,500.00 usd (Seven Hundred and Seventy Five Thousand Five Hundred United State Dollars), in our Bank to claim.
Worse still is the free program I downloaded from the net. The software used to work just fine. This time, hackers inserted malware that took residence on my computer. It took a couple of hours to remedy the damage.
I could go on but we’d both be bored to tears. Experience has already taught you this stuff.