Making business decisions: the hand and the heart

by Jay Cross on February 2, 2010

Inside Learning Technologies is an important magazine in the U.K. (Isn’t it odd that while the net spans the globe, learning magazines remain confined to their home countries?)

For the current issue, I wrote an article entitled Making Business Decision: the Hand and the Heart. This is the sequel to last month’s Speaking the Language of Business.

Hats off to Donald Taylor, a big cheese at the Learning Technologies Conference and chair of the Learning & Skills Group

Donald excerpted and edited sections of my book-in-progress, What Would Andrew Do?, to create both articles.

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The January 2010 Edition of Working Smarter was released today. Subtitled Informal Learning in the Cloud, this edition focuses on social learning and implementing web 2.0 technology.

The hardcopy version of Working Smarter costs $19.98. Believe me, I’m not trying to fool you with trick pricing. My publisher’s algorithm won’t let me charge $20 even. I figured $19.98 was better than $20.01. Buy the 240-page hard copy.

The download version of Working Smarter costs $12.00. I prefer the hard copy myself but your mileage may vary. And of course you can get the soft copy right away. Buy the download.

Here’s a map of the book:
Working Smarter Topic Map
(Click the map)

Contents

Introduction … 3
What can you achieve with this book?…3
Who should read this book?…4
How the book is organized …4
An unbook6
New in 2010 …7
Preface .. 10
Cataclysm …10
Internet Time Alliance…12
Working Smarter … 14
Network Effects …14
Business Results…21
What can we do to improve this informal learning?…23
Techniques and Patterns…24
Rethinking Learning in Organizations…30
Getting Started…35
Informal Learning …36
Genesis of the Informal Learning Poster …37
Cheat-sheet.
Become a Chief Meta-Learning Officer…93
Social media for collaboration…110
Resources on line ….119
The Research Page…119
The Home Page …120
Centre for Learning & Performance Technologies .121
People and their Brains….128
Network Effects…139
Business Results….153
Speak the Language of Business …156
ROI is in the mind of the beholder …162
Perspective ….172
Techniques and Patterns …174
Rethinking learning in organizations …201
Learning is not enough…224
Back Matter….225
Bibliography …225
People…228
About the author..228
Where I’m coming from …229
Maps of Book Content …235
Acknowledgments …238
Index ….238

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Go straight to the finish line

January 29, 2010

Two of my colleagues at the Internet Time Alliance, Jane Hart and Charles Jennings just returned from speaking at the Learning Technologies conference in London.

Jane & Charles
The conference program would lead you to assume that the Learning Technologies conference would be a hotbed of social and informal learning.
Jane addressed how L&D is changing. “People naturally [...]

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Schlockly service at Warmart

January 23, 2010

A friend gave my wife two $50 VISA debit cards from Walmart. Supposedly as good as cash, the cards are actually issued by General Electric Credit.
When we tried to buy $95 worth of electronics at Walmart in Mountain View this afternoon, the cashier said the cards were unreadable. Had we made purchases on them? No, [...]

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Hillary Clinton, the United States, and Freedom on the Net

January 21, 2010

Internet Freedom
The prepared text of U.S. of Secretary of State Hillary Rodham Clinton’s speech, delivered at the Newseum in Washington, D.C.
JANUARY 21, 2010

When I read this (thx George Siemens for the link), I thought Right On! The Department of State is moving into the 21st Century. I figured we were finally edging toward diplomatic relations [...]

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The book stops here…

January 21, 2010

Here: February 15-19, 2010

Tony O’Driscoll and Karl Kapp have a book coming out next month – Learning in 3D: Adding a New Dimension to Collaboration and Learning. Amazon’s blurb:

Understanding the impact that 3D environments, virtual worlds, and immersive learning spaces will have on society, business, and learning is a challenge. Corporations, academic institutions, and government agencies [...]

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Intangibles matter

January 19, 2010

Leadership, Intangibles, and Talent Review
“Articles are included from the likes of the Harvard Business Review, Henry Mintzberg, HR Magazine, Jeffrey Pfeffer, MIT Sloan Review, Nokia, SuccessFactors and the Wall Street Journal.” (I am proud to be among such company.)
Retention
By making it easier for people to leave or be appealing to other employers, organisations are likely [...]

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Purloined photo

January 18, 2010

I took this shot of George Leonard at his home when we talked about informal learning several years ago. George died earlier this month. I went online and asked Google to find a photo to use in a memorial. I found several, none by me and none attributed to me.
One newspaper article stated: “The photograph [...]

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Value Networks

January 11, 2010

In yestserday’s New York Times, Gretchen Morgenstern explained one reason Why All Earnings Are Not Equal. Corporate managers have lots of elbow room as to whether an item is an expense or an investment, and some push the limits of discretion.
More puzzling to me is why businesses are not permitted to account for social capital [...]

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eLearn Magazine’s 2010 Predictions

January 8, 2010

Four members of Internet Time Alliance submitted their thoughts to eLearn Magazine’s 2010 Predictions.
Wave Crests
Google Wave is already set to become a very popular tool this year, and I think it represents the way that tools are going to evolve in the near future, that is that the social functionality found in standalone tools [...]

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