Air India,
Last month I purchased a Business Class ticket from Oakland to London with return to San Francisco. The cost was $4339.50. Copies of receipts and boarding pass stubs are attached.
The flight to London was fine, but when my plane arrived in New York from London, my baggage did not arrive on the carousel for more than an hour. Air India’s corresponding flight desk refused to take it because my flight back to San Francisco was leaving in twenty minutes. I was instructed to go to the Air India arrivals counter. The clerk there said I would be re-routed to San Francisco on Delta. She filled out a form and instructed me to take it to the Delta terminal.
“Is this business class?” I asked. No, this was coach. She looked at my ticket for a long time and then consulted someone behind the counter. Five minutes later she began looking for instructions on what to do. Nearly an hour had passed. I said I feared missing the Delta flight, the last from JFK to SFO that evening. She had me take my suitcase back to the corresponding flight desk which she had telephoned to expect me. When I returned to the arrivals counter, she handed me the form, stapled to my ticket, said Delta would exchange it for a new ticket, and that I had better hurry to catch the flight. Was this First Class? Yes, she assured me.
I ran to the Delta terminal. They said the Air India paperwork was for a seat in coach. I explained the situation. I had receipts to prove what I’d paid for. Should I run back to Air India? No time for that. I would have to fly coach.
I took my coach ticket to the gate and once again explained the situation. The manifest was closed out. No way they could change things. I should be sure to write Air India for reimbursement.
The Delta flight was delayed several times and we boarded an hour late. Then we sat on the ground half an hour while Air Traffic Control rerouted our flight around a storm. They added 400 miles to our itinerary. In the six hours it took to get to San Francisco, I was fed two “snacks.” A snack is a small bag of something formed out of corn. Having missed my dinner flight, I was starving. I arrived in San Francisco after midnight but didn’t get out of the airport until 1:30 am because my suitcase was back at JFK.
Because your agent at JFK screwed up the paperwork and most likely lied to me as well, I did not receive the service I paid for. I demand an appropriate refund from Air India.
I am posting a copy of this letter on my blog at http://internettime.com. I will post your response there.
jay
Jay Cross
jaycross.com
Internet Time Group
Berkeley, California
1.510.528.3105
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The following is the reply I got and it sucks.
YYZ/COMPL/AI/MAR/08/273 WITHOUT PREJUDICE
Dear Mr Kanani,
This has reference to our earlier mail of Feb29, 2008 on above subject. At the outset we sincerely regret any inconvenience you may have suffered due to the rescheduling of your flight AI188/24Dec, 2007 from Toronto to Delhi. We regret the delay in responding to you as we have experienced backlogs due to a high volume of correspondence.
We like all airlines endeavour to ensure schedules are maintained but sometimes due to reasons beyond our control flights can get delayed and/or rescheduled. On most occasions it is due to technical reasons and/or bad weather. In both these cases passenger safety is of utmost priority and due care is taken for the safety of the aircraft and its crew. When such technical difficulties arise, it is not always possible to predict the extent of the delay.
You will appreciate that in an industry such as ours there may be occasions when flights could be delayed, rescheduled or withdrawn and these are unavoidable. In this connection, we would like to invite your kind attention to Clause 9 of the Conditions of Contract,an excerpt of which is printed on the inside of the ticket jacket which states as follows:
“Carrier undertakes to use its best effort to carry the passenger and baggage within reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft and may alter or omit stopping places shown on the ticket, in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.”
Our investigations reveal that :
1) At Toronto, you will appreciate that as part of our constant efforts to enhance customer satisfaction, in cases of delays, rescheduling or cancellation, all passengers are contacted and provided with the most up to date information. Our records indicate that our office had contacted your travel agent and had informed them of the rescheduling of the flight, before the commencement of your journey.Due to bad weather (fog) during the winter season in India, specially poor visibility over Amritsar and Delhi airports, all Canada/India/Canada flights were rescheduled for the whole period of December,07 and January,08 so as to arrive/depart Amritsar in the afternoon time when there is no problem of poor visibility (fog).
2) On Dec24,07, AI188 departed Toronto at 12:20p.m. instead of 09:15a.m. due to operational reasons. All passengers were offered breakfast vouchers at Toronto airport.
3) At Amritsar, AI188/Dec24,07 had arrived late in the afternoon of Dec25,07,when there was no Air India or any other Airline connection available from Amritsar The first available connection to Delhi was IC882 on Dec26,07. All 30 passengers with onward connections were offered hotel accommodation at Amritsar and connection to Delhi on IC882/Dec26,07 (next day). Only 13 passengers refused to go to hotel and wished to go by surface transport to Delhi airport while others opted to go to the hotel offered by Air India. A bus was arranged from the authorized transporter M/S Nishat and Malwa Bus service with a capacity of 35 to 40 seats to transport them to Delhi.
You will kindly agree with us that there is no VOLVO bus service at Amritsar. The degree of temperature, condition of bumpy roads and the time taken by the bus are beyond human control. Kindly note that during winter season specially during the period of fog, all local drivers are instructed to be more careful while driving on roads specially at night to avoid accidents. The poor visibility and the adverse road condition had forced the driver to drive cautiously and this might have caused additional delay in reaching Delhi.
4) At Delhi airport, when you had contacted the airport personnel, your onward flight to Mumbai was arranged.
In this regard we regret that we are unable to accept liability for compensation,refund, damages, inconvenience, stress, or consequential losses, arising from this delayed flight but, would be pleased to confirm the same to your travel insurance company, if desired by you.
We trust this clarifies Air-India’s standing on the matter and we trust that you will view your past experience in isolation.
Lastly, we would like to thank you for your patronage to choosing Air India and we look forward to welcoming you on board Air India again in the near future.
Sincerely,
Kumar K. Saha
Airport Manager
Toronto
:May 7, 2008
Refund of Air ticket Cost
Ticket No. 0987192081895-896 Arakkal/Antony Air India Flight 144 Newark (EWR)
to Bombay dated April 8, 2008.
0987192081897-898 Arakkal/Bridget
In the worst case, I want to sue Air India and the Travel Agent. If there are many other travelers like me, I want to file a class action law suite. I bought two tickets on April 1, 2008 from
World Travel Agency 1-800-343-0038
Travel Agent Hormal Patel
1-800-343-0038 Ext 132 Hormal Patel.
On April 2, 2008 due to a medical emergency, I told the travel agency to cancel the tickets and refund the money. The travel agent wanted the medical certificate. I faxed the medical certificate. He informed me that he submitted the medical certificate to Air India and Air India would refund the full cost of the tickets due to the medical emergency. I called Air India office at New York. They told me that there would be a cancellation fee of $200 per ticket. They will waive the cancellation fee for medical reasons. On April 16, 2008, I talked to Mr. Sanjay Gupta of Air India. He told me that he did not receive the medical certificate from the travel agent. He made a conference call to Mr. Hormal Patel, the travel agent of World Wide Travel Agency. The travel agent did not submit the medical certificate to Air India. On April 29, 2008 Ms. Usha Chand of World Wide Travel send me an e-mail stating that Mr. Sanjay Gupta told her that he would not refund the cost of the ticket.
I made many calls to Mr. Sanjay Gupta of Air India. His voice mailbox was full. I cannot reach him.
The travel agent promised to refund money. He blamed Air India for the delay. Air India informed me that the travel agent had not sent the refund request. Travel agent promised that he would refund the money. However, he has not refunded the money.
Purchased the ticket on April 1, 2008. ( Proof E ticket dated April 1, 2008.) Cancelled the tickets on April 2, 2008. Travel agent wanted the medical certificate. On April 3, 2008, Dr. Wesley D. Thompson gave me the medical certificate. I faxed the medical certificate to the travel agent on April 3, 2008.
On April 4, 2008, the travel agent acknowledged the receipt of my fax dated April 3, 2008. I am quoting from the e-mail Refund of $ 2773.96 charged to my account by world Wide Travel, “Based on the fax they waive the above fees.”
I want to know is there any written policy related to the refund of the Air ticket. Is there any way I can collect the cost of the ticket with out a lawsuit.
Antony L Arakkal
RR3 Box 611E
Fairfield, Illinois 62837
Info@arakkalinc.com
618-847-5217
618-847-4403
I recently flew from Cochin to Newark. As soon as I checked in, I was told that flight from Cochin to Mumbai is late and I am going to miss my connection from Mumbai and Cochin. And I will have to wait 24 hours.
This happened to my wife who flew a month later. I found that this happened to a lot of passengers. This happens pretty much every day! Air India doesnt care about passengers who are connecting at Mumbai.
I complained at the following website http://airconsumer.ost.dot.gov/escomplaint/es.cfm
This US Department of trnsportation web site.
I could not find any complaints against Air India in this website, while I could see complaints against all other major airlines!.. May be we are not complainig at the right place.
There should be a compaign by the affected people against this Air line with these authorities especially US authorities since US Dept of Transportation is a lot stricter agency. Higher the number of complaints, the better
Thanks
Why would you ever fly Air India? If you had just consulted an Indian friend or accomplice, they would have guided you in the right direction i.e. not flying with Air India. I am of Indian origin but that doesn’t make me loyal to a retard organisation which has amassed losses and is only surviving on Indian Tax-payers’ money. In a capitalist economy, the way an organisation learns their lessons is if they lose money – so don’t fly Air India and they might learn a lesson. I personally don’t think so, knowing the inept Govt. officials who are running it and have a comfortable n secure govt. job, regardless of their performance. But hey still for your own sake, do not fly Air India.
My partner was refused boarding on Air India flight 111 from Heathrow to JFK despite having a confirmed reservation because…..
(Drum Roll)
His fully valid British Passport showed he was born in New York and this was considered a security risk.
I’m wondering whether this might constitute a recist act on their behalf.
After reading stuff on this thread I’m very pessimistic at getting the ticket money back. I can say that his seat was empty on the flight out, but on the way back, the seat showing on my reservation was filled by another passenger. So not only had they refused a passenger on extremely flimsy grounds, but they seem also to have resold his “paid for” seat.
I will not be travelling with Air India again – I’ll be persuing my ticket money refund, and I’ll be shouting out about Air India’s racist policies wherever I can.
Deb Connolly
Indian Airlines Cargo SIN No: 058-6405-3485
Air India(Indian Airlines) has broken my new 42 Inches LCD
Hi
I am Nirmal Agnihotri.I have recently shifted my base from Singapore to India Due to my new assignment in Dubai and hence i had a need to transfer all my personnel luggage to my home town that is Lucknow.I booked the Cargo and paid a huge amount to the Cargo Service Provider in Singapore(Superior Cargo).
The Consignment I had booked consisted of two of my huge luggage and one LCD of 42 Inches. The Cargo Service provider (Superior Cargo near Mustafa) had booked my cargo through the INDIAN AIRLINES(AIR INDIA).
I paid the custom that was even a heavy duty and lots of painful process and middleman asking for money just thinking that an expat earns all his day in day out to pay them who are sitting back home guarding the gate just to beg for instead of getting paid by the government. They have not inspected the goods properly and they were more inclined to squeeze my pocket for all the money I had.
As my Father was sick finally I decided to give all whatever they have asked for just to get rid of the delay I was not even given the 25K relaxation which is mentioned at the custom site.
When I reached home and opened my LCD I was surprise to find that it was broken and beyond repairing. The damage was done by the renowned INDIAN AIRLINES(AIR INDIA).So I went to the Cargo Manager for air India in Lucknow (Devender).
The Government office was usual nobody had reached the office accept one clearing boy and it was 11 A.M.After 3 hours of waiting I met him but I was not welcomed and they were thinking that they cant process the claim because i have cleared my goods which were not yet cleared and when i insisted they informed me that the Cargo was poorly packed.I did not have time to fight with them they I informed that one day after I had a flight to dubai and I wont be able to come he told me no sir we can only talk on Monday when Airport manager will be in office.When I asked where is he gone today he told me he did not know it.People are not even at their desk even on working days and working hours.
I paid a huge amount for that and i was surprised that how Indian airlines handles the fragile item they have literally smashed my LCD which is beyond repair now.
By looking at the LCD it can be easily identified that it was poorly managed even after charging a huge amount of money specially to handle the fragile item.
The most important part is that the they were not even willing to take the responsibility or even show their empathy.
Now Presently i am in Dubai and in My hometown no one is there to manage the situation because my father is old and he just got discharged from hospital.
I dont want to trouble him because I myself have seen how welcoming and how attentive is Indian Airlines staff for customers for the service they have rendered. Its more of a Government organization where the employee thinks that nothing can be done to them and they have all the rights (right & wrong both)
I have paid the handling and delivery charges to Indian airlines and customs. All in all i lost around 2 lakh Indian Rupees for the negligence and poorly managed cargo service by Indian Airlines.
Even in the rule on the backside of the clearance form for cargo it has been mentioned as rule number 12 that the damage which is reported within 14 days of the cargo clearance will be processed by the airlines as claim. As per that rule I have submitted the application but nothing has happened to it and now I can’t follow it from Dubai now.
I was helpless so I decided to put this it in an online forum. Please take this as a testimony for Indian Airlines (Air India) to what I have felt and experienced .
I can’t mention my experience in hard words. I have all the documents and relevant people’s name if required as verification to what I have wrote here.
Also it doesn’t matter with whom you book your cargo from please make sure that you happen to check the cargo before getting out of the custom. According to their rule Number 12 they have to entertain the claim within 14 days of the clearance but in my case they even ignored that.
Please take a note that if you happen to book your cargo through Indian Airlines you are surely going to experience this or some of it I can promise with my and my friends experience.They are the most lousy, careless and irresponsible service providers for your valuable goods even the people they employ are all almost illiterate and ill mannered.
My experience is burdened with almost 2 and half lakh Rupees Loss I think nothing can better explain this.
This was my moral responsibility to share my experience to save some one’s loss before that has occurred.
If you need more details please free to email me.
I am leaving it to you.You help me you help yourself.
With regret and sorrow
Thanks
Nirmal
Airline from Hell! No customer service at all! No replies to fax, calls and emails… I was on their flagship flight AI101 from New Delhi to New York. My Baggage was left behind. when called their customer service, the rep said 20% of bags are left behind to make weight on flight even! what????!!! That is 1 in 5 bags! I was advised that the suitcase will be on the next flight to NY and will have it delivered by fedex. That did not happen.. took them 4 days to deliver it. When delivered, items were stolen and suitcase damaged. When I called to address these issues, there was no answer. Absolutely no one to talk to or take a complaint to investigate. There is no answer… and does not appear that they ever will answer.. what is the procedure to file a law suit… there can be a class action law suit against this company. If there is one, please post the details here. There was a report on ABC(NY) regarding this on Air India flights.
I booked 4 tickets long time back to get the confirm ticket to my sector
singapore-New Delhi- Bangalore-Mumbai
My travel agent called me yesterday and says my flight
New Delhi – Bangalore is cancelled
Singapore _New Delhi also going to cancel
I am based in Australia.
Can any one give me the email contacts Please.
Thank you, Marian
I understand that at least under canadian law, we as consumers have some sort of protection from airline screwups. I would suggest any canadians call 1 800 O canada and find out your consumer protection laws in regards to airlines before you travel as I am just about to do. I purchased AI tickets because I really didn’t have a choice as there are only 2 airlines that fly from toronto to amritsar, india. Good luck and may god be with us all
Canadians… here is the gov complaints dept that will look after you. 1 888 222 2592
http://www.cta-otc.gc.ca/cta-otc2000/menu_e.
You must file a complaint with the carrier and give them 30 days to respond. Then you can ask the gov. to step in and they will get your issue resolved in 120 days or less.
http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html
I’ve just recently ran into issues with Air India. I made my ticket open several days before my flight but they have no record of it in their system. However, after calling the call center in Mumbai they had record of it there but not in their Delhi office, the office in which I needed to pay a rebooking charge. Therefore, according to delhi I have to pay a ‘no show’ fee and was charged an additional 200 USD to my ticket fees as well as another 150 to re-book the American Airlines ticket which was not put open like requested. In total I’m at 500 USD extra for this ticket. I have tried to negotiate over the phone with them extensively but to no avail. In total I’ve probably wasted over 24hrs on the phone with them trying to resolve the issue as I’m a student with a low income at the moment. Furthermore, my travel agent called up the call center in Mumbai and call center said that there would be no fee as the ticket was made open. I have visited the Delhi office countless times and they refuse to connect their records to those of their call center. Additionally, I should have been back in the US by now for both job interviews/applications as well as for the election. If fact air india screwed me out of my right to vote. Needless to say I want legal action against Air India. Has anyone tried to take them to court in the US?
I flew Air India E-ticket no 0987201977-553(Ashwani K Gupta) and 0987201977-554(Eva Gupta) on October 18th (DET-JFK(Northwest Airlines) and JFK-DEL(AirIndia)). We faced a lot of trouble at the Detroit airport where the Northwest airlines agent informed us that we could not board the DET-JFK flight since air india had not released the coupons to them. After long discussion with air india supervisor Mr. Vimlesh Kumar over the phone, I was told that since the Air India office in New Delhi was closed the situation could not be resolved except if I purchase new tickets for the DET-JFK segement, and the fare of this will be refunded to us. We proceded to do the same and upon arrival at JFK submitted out reciepts for the new tickets purchased. The supervisor at JFK informed us that the refund will be processed in 4-5 business days. Now 4 weeks later, I have still not recieved the refund. I have contacted theAir IndiaNew York office via email, fax and phone with no response. I think i have no option but to file a lawsuit
I too had a terrible experience with Air India! I’ve never had an airline cancel my flight so close to my departure date into Kolkata/Calcutta … and because of what Air India did, I missed my trip & am out the $3,000 I paid for a tour in eastern India. I’ve never had this kind of bad experience with an airline before ~ stay away from Air India. They are incompetent.
Horrible airlines !! My father and inlaws were supposed to leave by AI 126 on Nov 30. After boarding the plane, they were notified that the plane has technical issues and cannot leave.They were taken to a hotel and told that they will leave in 12 hours. We had no clue about all this since their site is never updated. The customer service agents have absolutely no information and the only reason we learnt about this was becoz my dad was able to call us using another passenger’s cell phone.
We somehow managed to figure out which Holiday Inn they had been transported to and called them. The hotel staff have not been able to locate them and they said Air India usually screws up the last names or passenger information and so they dont have anyone listed with my father’s or in laws last name.
There is absolutely no communication whatsoever.
Is there a place where I can lodge a complaint within the US? We need to lodge sufficient complaints with the US aviation authorities or someone so that they do not allow AI to fly to US. This airline is worthless !!
anoop.mahajan@gmail.com
The Chief Reservation Manager,
Air India
39 C R Avenue, Kolkata
Dear Sir,
Sub: Two Fraudulent Transactions with Air India using my Credit Card Account
This is to bring to your notice that 28th Nov 2008, on my ABN AMRO Credit Card No 5425 0513 0601 4589 two fraudulent transactions took place at Noida near Delhi and both the on purchasing of Indian Airlines tickets. I have enquired with ABN AMRO Bank as well for those two fraudulent transactions which we billed in my Dec 08 Statement of Account.
I am awe struck to find my card has been duly billed for the two fraudulent transactions for Rs. 20,600 and Rs. 10,300.
I am very anxious to know who and how someone could use my card. It is clear case of fraud.
I am requesting you to kindly furnish the details of the tickets. I have already approached to the Hare Street Police Station Kolkata for nabbing the culprits.
Please furnish me with the details of the transactions for onward correspondence with the bank.
Hope you will kindly comply with my request and oblige.
Thanks and Regards,
Asok Sanyal
Standard Chartered Bank (erstwhile American Express Bank)
21, Old Court House Street,
Kolkata
Ph: 033-22223064
Below is a letter detailing my experience with “Scare” India. This airline is not only the WORST airline in terms of scheduled departures and arrivals but it happens to have one of the most INCOMPETENT, retarded on-board flight attendants I have ever come across in all my years of travels. Common sense is simply not part of their equation. Makes you wonder if the people on top at Air India have any brains at all. I am originally from Delhi myself and frankly I am ashamed that this airline attaches the word “INDIA” to their name. It gives all of us a BAD reputation. Anyways….here’s my story to add to the rest….
=========
Dear Sir or Madam:
It’s been about 7 to 10 years since I have flown on board Air India. I gave up on Air India
after continuous delays and issues getting to and from India. I recently flew to and from India
again and wanted to let you know about my experience on board Air India.
First to get you the details of the flight I was on.
Flight No: 101
From Delhi to JFK (New York)
Time of departure from India: 12:30 AM January 1st, 2009
My name: Mathew George
I was traveling with my wife and a 16 month old baby. We had requested a basinet seat
to accomodate the baby but instead got an exit row seat which I was told later should not have
been assigned for people traveling with babies. Anyways, we sat in the assigned seats except
for landing and take off as per the economy class flight attendant’s request. We happened to be
next to the bathroom and so there was a lot of traffic and the baby kept waking up very
irritated and crying. It was uncomfortable for us and for other passengers.
I happened to notice during the flight that there was a lady that went into business
class and remained there. So, I walked over into business class to see if there were any
available seats that I can use for a short time till the baby was fast asleep. I was just about
to sit down when the steward in business class (Mr. K Sarbajana) advised me that I had to return
to the seats that I was assigned in economy class. He also advised the same to the other lady
that had somehow managed to sit in business class for atleast a hour and a half. At the time, I
thought nothing of it. I assumed he was simply doing his job in telling me and her to return to
our seats. I complied and went back right away.
Ten minutes later I noticed that the same steward who had told me to leave the business
class seating came out and invited the other lady back from economy into business class. I
waited half hour to see if she would return and she didn’t. I walked back into business class
and noticed that she was comfortably sleeping in business class. I walked over to Mr. Sarbajana
and asked why there was preferential treatment for some economy passengers and not others. Mr.
Sarbajana became very defensive and spoke very rudely and told me that he didn’t have to answer
me. When I asked him to explain, he brought his supervisor (Mr. A.G Suralkar) to speak to me.
Mr. Suralkar told me that the passenger that had been moved from economy to business class was a
non-fare paying customer and was apparently related to an employee. He told me that a non-fare
paying customer has special benefits apparently and the captain (Captain Amol) had ok’ed this
move. But he could not or rather would not do the same for me and my wife.
I simply cannot understand how a NON-paying customer somehow has more rights and better
seats than a customer that is paying to get on-board Air India. It simply doesn’t sound fair.
I was compliant with Mr. Sarbajana’s request to leave business class area because I felt he was
simply enforcing Air India rules and policies but I frankly CANNOT understand how he can apply
the rules for some passengers and not for others. He told me that it’s the “SYSTEM” and Air
India was at fault apparently in allowing preferential treatment and the captain had been
somehow involved in approving this move. Frankly, the captain never came out and I never spoke
to him so I really don’t know if he was involved in any way. What I do know, however, is that
Mr. Sarbajana pretended to force me and the lady out of business class and then invited her back
in within 10 minues after I had left.
In order to write this complaint, I asked Mr. Saralkar and Sarbajana for their
identification cards so I can note it down. Mr. Saralkar was forthcoming and showed me the ID
right away. Mr. Sarbajana (I hope that is his real name) was again very defensive and very
aggressively said that he would not show his ID and that I was being indecent in asking him for
his ID. I’m not sure if he was lying about his name and therefore did not want to show his ID.
In either case, this situation doesn’t look very well for Air India. It appears that the rules
and policies of Air India are not very sensible and don’t make sense for all passengers.
The airline should either have rules that apply to everyone or have rules that are flexible for
everyone. There is a fundamental sense of fairness that I felt was missing in this situation.
I hope and pray that someone in Air India looks into this matter and sends me a note explaining
what if any disciplinary action was taken against Mr. Saralkar and Sarbajana. I would also like
to know why the rules were flexible for that customer who was allowed into business class
without paying for a business class ticket. Finally, why did Mr. Sarbajana have such a
difficult time showing his ID. Are Air India flight attendants not honest with the passengers?
Are they hiding anything that would cause them to be secretive about their identification?
A quick response to this complaint would assure me that atleast someone at Air India is atleast
bothering to check into this matter. After 7 years of not flying on Air India, I’m sorry to
report that the experience that I had in Air India was not a very good one. The business class
cabin crew was unprofessional and rude. They should not be attending to customers if they are
not up to the task. I will decide on any future flights with Air India based on the response I
get for this letter. I hope Air India carefully looks into this matter. It’s situations like
this that give Air India a bad reputation. It may be time to clear up rules and policies and
put flight attendants on board who are more professional than Mr. Sarbajana.
A response indicating the resolution to the above would be greatly appreciated.
Sincerely,
Mathew George
PLEASE DON”T FLY AIR INDIA EVEN IF IT IS THE CHEAPEST!!! IT ONLY ENCOURAGES THEIR BAD SERVICE AND BEHAVIOUR.
It has the worst customer service.
The worst delays.
The worst food.
Retarded management.
OLD AIRCRAFTS
SHADY Security if at all present.
SPEND THE EXTRA 100 bucks to get on another airline. TRUST ME AND EVERYONE ELSE ON THIS WEBSITE. You will be glad you chose another airline.
Hirji Shiyani is talking absolute lies and his comments are a little racist:
“None of the staff were of Indian origin”.
Is that the reason you had bad service?
I personally think this person should get a reality check.
i’ve just begun my process of complaining about and trying to seek a refund after my first and LAST flight on Air India. Wow, i read the reviews prior to purchasing the ticket but i had no idea what a shit show this supposed ‘business’ is. NEVER AGAIN, do not fly this airline, pay the 100/200$ premium and fly ANYONE else. they are terrible and i sincerely hope they will not be around for much longer. TERRIBLE.
Greetings,
I would like to explain the travel details on the below reservation made. Also attached is the extra costs due to what we believe is a glitch in AIR INDIA’s internal processes.
We were travelling for family wedding ceremony losing a valuable day for preparation, and not only adding to further spending, was a very unpleasant and strenuous experience for both Manjeera and Sandeep.
July 16th at around 11:00pm PST:
We have called the AIR INDIA toll free number to reconfirm the ticket, and this was reconfirmed without any problems including the travel from SEA to ORD (United Airways)
July 17th @ 6:30am PST:
Reached the airport with husband (Sandeep Yenireddy – Whose e-ticket receipt attached to the e-mail). Sandeep had no problems checking in from SEA to ORD and through to DELHI.
But when we tried to check Manjeera in, UNITED could not find the ticket in their systems, and while UNITED representatives tried calling the AIR INDIA service division to release the ticket view, the AIR INDIA administration had mentioned “They can see the reservation” but were did not understand how to release the ticket view to UNITED. The AIR INDIA representatives in CHICAGO said that we had to wait until the AIR INDIA – SFO Office opened up to see if they could be able to help.
While we were going through this, I involved Nikki (Mercury Travel – 2GJA/ANB), and were trying to contact AIR INDIA, but had to wait until teh SFO office opened up at 9:30am PST
July 17th @ 9:45am PST:
We all knew that there was no other possible way for us to make the connecting flight (AI126) in Chicago (ORD). While we were stressed about reaching HYD on time, we had to hear another DISAPPOINTING statement from ZAREEN ( Associate at AIR INDIA – SFO office), as she mentioned that we would not only have to figure out and pay our way to Chicago ORD airport, BUT ALSO HAVE TO PAY ADDITIONAL CHARGES TO CHANGE THE TRAVEL ON AIR INDIA (UPGRADE ISSUES) is the ridiculous reasoning by AIR INDIA staff.
THE PROBLEM WAS CAUSED BY AIR INDIA’S INEFFICIENCY, AND NOT DUE TO CUSTOMER’S MISTAKE. THIS SHOULD HAVE BEEN FIXED BY AIR INDIA IMMEDIATELY WITH OUTMOST CARE AND CUSTOMER SERVICE!
July 17th from 10:00am – 4:00pm PST (SEA Airport still)
We were waiting in SEA airport for re-ticketing (while Nikki had spent her valuable time trying to fix the issue), after finally having to spend $327.00 (NOT JUST FOR MANJEERA’S TICKET BUT ALSO SANDEEP’S because I did not leave my wife stranded AT SEATTLE airport, and Sandeep did not leave for CHICAGO. – ANOTHER STATEMENT MADE BY THE AIR INDIA REPRESENTATIVE)
We just did not spend $327.00 for the re-issuing of tickets, we spent on purchasing MANJEERA’s UNITED ticket AGAIN by paying $184.60 at the SEATTLE airport.
We still really want to know what happend to Manjeera’s UNITED ticket from SEA to ORD?????
July 17th @ 4:30pm PST
We are finally on our way to Chicago-ORD, on a stand by flight. We got to Chicago late at 9:30pm or so after being denied accommodation for the night, we had to figure our own stay at COMFORT INN (expense indicated below). We stayed the night in Chicago to travel on AI126 (same flight) on July 18th instead of originally July 17th.
Some of the other key points to NOTE:
- Very visible from the experience and write-up above that AIR INDIA support has not helped a bit, and are not willing to DO anything to make the travel comfortable.
- When we reached Delhi, we had a layover (due to re-ticketing) of 9 hrs to catch a IA flight at 7:00am on July 20th to HYD from Delhi, instead of original travel to HYD on the same AI126 flight all the way to HYD.
- VERY RARELY THAT WE APPRECIATE THE INDIAN EMPLOYEE SERVICE, AND WE RESPECT THE AIR INDIA’S OFFICIALS IN NEW DELHI INTERNATIONAL AIRPORT FOR THE SERVICE AND THE PROFESSIONALISM. I do not remember the names of the gentlemen, but they were our HEROES of the trip. They made it happen by putting us on the same AI126 flight that same night to HYD after listening to our travel experience. They sensed the need and urgency more than any other AIR INDIA service center world wide.
We are now hoping to recover what we spent in excess (not having found anything wrong in what we did). We will also pursue further legal action and escalate the issue as deemed necessary.
WE WISH THAT YOU ATLEAST NOW UNDERSTAND THE SERVICE OFFERED BY AIR INDIA AT A GENERIC LEVEL. Please do not hesitate to contact myself, Nikki (Mercury travels), Zareen included for further clarifications and evidence.
i travelled through your airline on 10 of feb from new delhi to london heathrow. my ticket num is 0982400702746 i booked my ticket from delhi safdarjung office .. my ticket has been booked by MR RAJESH some how by mistake the transaction is made by my two debit card but MR RAJESH VOID ONE TRANSACTION . but still my money has been deducted from both of my account and i didnt get my money back …. TAKE NECCESARY ACTION ABOUT THIS.. AS SOON AS POSSIBLE
UNPROFFESIONAL CREW ON BOARD AIRINDIA.
Better late than never is the message I would like all the steward and stewardess of Airindia flight AI 127 to take note of. Myself and my 2 year old son were travelling for the first time in this forbiden flight and all the way from mumbai to U.S.A.
On boarding the flight, I eagerly asked a steward weather he can assist me in placing my handbaggage in the overboard locker. The response was so amusing that it sweeped me off my feet. He turned on my face and yelled “If you cannot place the baggage yourself!! how do you think I will be able to do so?.
Excuse me gentleman and a steward by proffession, It was my traditional belief that a steward will help the passengers and ensure comfortable journey for them. When it concerns Airindia crew, you need to board the flight with an open mind to embrace all kinds of strange behaviours.
Speaking of which, my experience unfolded an highly unbelievable behaviour of the same steward. When my son told me hungry, I requested the same gentleman for a cup of hot milk. Fasten your seat belts folks you are on for another bizzard memorable moment of my life. The gentleman poured cold milk in the cup and added hot water to serve me with hot milk. On demanding why he did so, he replied ” No madam we do not heat milk just for one passenger.
But sir, the hot milk is for for a two year old passenger. We paid for the tickets with an understanding that we will be entilted to safe journey, hygenic environment and food. Alas!! we were taken for an amusement ride in “HAMARA INDIA AND HAMARA AIRINDIA”.
I think young people like you must kick this outrageous customer servises out of this system,Its not that you want to complain,its the principal & pride of india ,We as NRI feel ashamed when they say Air |India government flight & still govenment of india dont take action & we feel ashamed to reply to the local citizen or work mates that this is belonging to people & govt of india.In comparition to this the private Air company are making you feel proud.same air India I was not using this since last 25 years but last month used from london & what 7 hours delay & whats in compansation £8.50 voucher to have somw food in airport no appology or no help or any even on return infact the airport security said to stop using as more complains are coming .Same Air India must get act to gether
sir
this to inform you that i manika mitara widow of late rabindra nath mitra
who worked in india air force after his death i and my daughter didn’t get any help from sainik board bhaskar ghosh,paland malakar who took rs 325/- and promised us to give me help for my daughter’s education who is studying at niit and ididn’t get rs2000/- for 8years till now my husband died on25th june 2009.i hope you will respond to my request
thank you
manika mitra
I am so disghusted with the lack of service and the attitude of staff member on my recent trip from London to Amritsar flight no AI188. At first I requested an alcoholic beverage with my meal, to which I was told there was only enough beverages for the first class passengers, then when I queried that answer I was told that there had not been any loaded on board, and that it was a religious day and that the staff were not allowed to touch alcohol, each may have been a valid reason but I felt that all three must have been a lie. The most serious complaint I have is that after I used a toilet nearest my seat which was in the executives lounge a male attendant shouted at me, I was very surprised and after a while he calmed down enough for me to understand what he said, when I realised what mistake I had made I imidiatly appologised, this however did not stop the male from being very rude and aggresive in his manner, due to his verbal abuse I felt I was recieving and in order to calm the situation down I went back to my seat. The attendant woke me about half an hour later and on a still agressive tone of voice demanded my boarding pass, as I have mentioned I was asleep and was slow to respond I recall saying I could not find my boarding pass but offered him my passport, he was still agresive and began to wave his finger at me saying “you must give me you must give me boarding pass” after a while when it became evident I could not locate my boarding pass I again offered him my passport which he took.
Upon arrival at Amritsar after leaving the plane I was detained by a policeman who said the attendant had complained I had been “difficult”? I in turn explained what had happened and that I am a magistrate, and the two fellow passengers who are doctors were on a charity trip to an eye camp, and that I was most definatly not difficult, in fact it was the attendant who had refused to give me his name had been completly over reactive, rude and I felt racist as I had done nothing other than ask for a service then ask for clarification of an answer which seemed strange as I saw in fact took a photograph of what I was told was not avaliable and then made a genuine mistake. The policeman appologised to me and said he would speak with the attendant, I said I expected am appology from him for being rude and for creating a situation however the attendant shook his head and spat on the floor near my feet and walked off. I feel it was a totaly racist issue and am very offended. I am in the hospital now conducting aid work for sikhaid international and am very concerned about my return flight due to this mans behaviour. I cannot provide his name however he was male about 5 feet 7 inch stocky build with a White shirt an two bands on the cuff. There were a number of people who approached me in tha baggage hall who said the attendants behaviour was very bad and sought to reassure me it was not typical of this countries attitude to it’s visitors especially ones whom are comming to give aid to the poorer peple in need of charity. Please can someone look into this and assure me that I will not be abused again on my return flight on the 9th October.
Thank you S Dean J.P. Dppcc. Esq.
I, Pankaj Kumar, had booked a ticket on Yatra.com, for the sector – Delhi to Kolkata on 02.11.2010, on AI-112 PNR no. JG4JE which was scheduled to depart at 1330 hrs.
However, on reaching the domestic terminal 1D at delhi, I was not allowed to enter the terminal. There was no staff of Air India available at any outside counters who could hel me about my flight status. When I tried to contact the personnels issuing boarding passes they had no idea of the flight and they didn’t entertain my simple query of where this terminal 2A exists. They kept telling that they knew nothing of this. After spending half an hour there I contacted customer care from where I got the information that flight departs from Terminal 3 (newly built) but the customer care lady had no idea wether the flight had arrived from London or it had departed from delhi for kolkata. I thought of taking a chance as the ticket I booked via yatra was non-refundable and I had already wasted my valuable time trying to figure out the departing terminal. The time taken to reach the international terminal from the domestic terminal is at least 30 mins. Immediately, I set course for the international terminal. However, when I reached the international terminal, again none of the AI staffs were available at any of the respective counters. After 20 min of waiting a lady came on one of the counters and informed me that flight had departed and there was no other alternative available, moreover she told me that your ticket has been cancelled as you didn’t show on time and money will be refunded to my account. By the time I would reply that this was a non-refundable fare she had left. I tried to contact other personnels of Air India so that they could guide me on what to do next but none were present on the counters.
Nowhere on the ticket, is the departure from intl terminal being mentioned. It says “terminal 2A”, but it makes no sense to an uninitiated passenger who is not domiciled in delhi. It could be easily mistaken for an entry gate no. at the domestic airport, thereby misleading an unsuspecting passenger, as has happened in my case. By convention, all domestic flights are scheduled to depart from the domestic terminal and any changes to this rule needs to be expressly communicated in no uncertain or vague terminology to all passengers. How is a passenger expected to know that this particular flight was to depart from the international terminal if not from domestic terminal? And Air India staff needs to be more attentive if it has to compete with other private airlines.
For no fault of mine, I underwent such a painful ordeal, wasted so much money shuttling to and fro the domestic and international terminal, and booking a fresh, and more expensive ticket. I wish my money to be refunded with due compensation.
I have called the lost baggage department of Air India, i.e. Air India airport office at Toronto. Their voicemail is full from 5 days and nobody picks up the phone during business hours or time provided by them.
they have lost my bag with all the documents and degree and also gave me a file reference number which i cant talk about to anyone(massive lack of customer service)… the worst part about the customer service… when i mail them from their official site, i get mail delivery failure for any reason not just for lost baggage… I would be out of my mind if i flew by it again…
Heavenly advise to everybody…. donot fly by air india in any circumstances…. wait for a month if you have to… atleast you will have your stuff and good customer service….
i had a connecting flight from ahmedabad to delhi and than delhi to toronto. delhi to toronto flight was scheduled at 1.45 am but we left ahmedabad at 2 pm… even they halted the connecting flight just for us three passengers… screwing our luggage….
oops sorry typo…. we left ahmedabad at 2 am….
Mrs Shipra Banerjee
Me and my family had been arrived from USA to Kolkata via Delhi by your flight on 10 th November after suffering so delay. Then it’s realized that three of our luggages not received. After so many request and trial I can receive only two of them. Now yet to receive one of the luggage. Now I am requesting you to find the remaining one. If its not your end, kindly co-relate to the person concerned and contact with me for flight details and my local phone no in Kolkata is 09007474363 , 09830083004 and mail id is sipra_baner@yahoo.com. I think it’s your duty for the safe arrival of your customer with their bag and baggage. It’s also you to carry the responsibility to your customer. After so many request there is no positive response about the third luggage which contains many valuable documents.
Now I am requesting to kindly do the necessary action. I am also ensuring you if there is no response from your end or the person concerned I will further lodge a complain to your higher officials and request all of my known persons not to travel on your flight.
Waiting for your positive answer to Sipra Banerjee (Mob no- 09007474363, email id – sipra_baner@yahoo.com)
We organised a tour programme. There were total 59 passengers. on 9.11.10 we had to go to Kolkata from Kathmandu through Air India Flight. There was no record of 02 passengers with Air India. Hence They were not allowed to travell in flight for kolkata. Due to this blunder mistake at the end of Air India we got late and harassed very much. They called their security guards and threteneded us. However Air India Staff agreed to send 02 passenger to koltaka via new delhi.
Our 02 passengers Mr. Subhash Bansal and Mr. Naval Kishore came back to New Delhi. There was no arrangement for sitting, refreshment, dinner. They were misbehaved and harassed by Delhi Air India Staff. However they reached Kolkata at late night. Wives of Mr. Subhash Bansal and Naval Kishore travelled with us for kolkata with us through Air India from Kathmandu. These couples were compelled to travel seperately. We all passengers were mentally tourtered very much by Air India. It was a bitter experience for us to travell in India.
The above issue shall be eloborated seperately and shall be sent by post to Air India in which we shall claim.
SURESH KUMAR GOEL.
G-261, F.F. RISHI NAGAR,
RANI BAGH DELHI-110034.
PHONE: 09873422926, 09311122926.
My horrible experience with Air India,see the below email.Not sure if I will receive any reply from them.
Dear Team,
This is in regards to Flight IC 410 which I boarded on 26th Of Nov from Patna to New Delhi.
The flight was scheduled for 8:40am from Patna & was suppose to reach New Delhi at 10:00am however the flight was delayed 3 hrs which we got know after we had already checked-In.I had an Air Arabia flight from New Delhi to Sharjah at 12:55pm which I missed because your flight & your not so very cooperative team at the Patna Airport were helpless.
I was shocked to hear one of your colleague telling me that Air India’s responsibility is only to make sure I reach the destination(in whatever time it takes )and they hardly cared if I missed my connecting flight to Sharjah.
The team also told me that it was my fault that I took a connecting flight which was not Air India which I think was baseless.
Traveling Air India was a mental torture & my money for Air Arabia was wasted (AED 612.85) and finally I boarded an Emirates flight at 4pm from New Delhi to Dubai which again costed me another (AED 1500).
When I asked the team at Patna Airport for the complaint book they only had an answer that my Complain was not logical and they cannot give me the Complaint book.
I would highly appreciate if this incident can be taken seriously & you consider passenger’s money & time valuable.
I will share this bitter experience with Air India with all my friends and family so that they are aware that Air India is irresponsible.
Regards,
Manisha Shahi
I used them over the new year, rubbish airline, they aint got a clue…
delays for everything, waited 1.5hr for my bag at Heathrow….
not be using them again….
Last May 2010 Air India canceled a flight from Las Vegas, Nevada to Nepal 24 hours before the flight was set to go. They told me they were canceling the flight and that they offered no alternatives. I was forced to buy new tickets at a much higher cost from another airline. After a month of wrangling Air India refunded the cost of their tickets but I also want them to repay the 1400.00 cost I incurred because the new tickets were much more expensive. I have spent 8 months emailing, mailing letters and telephone to no avail. The emails given come back as unexisting sites, the letters are unanswered and the phone numbers lead to message machines and voicemails which either do not answer or cannot take my messages. The complaint site does not work. 8 months later I am still waiting for a response.
The following is my letter to Air India. Their response was that they apparantly did provide us with 4 nights hotel accommodation in Chicago and we refused…LIES, LIES, LIES!!!
Dear Sir/Madam,
My name is Ajoy Roy and I reside in Washington DC, USA. On Dec 26, 2010, my wife and I had tickets to travel from Kolkata to Delhi (via AI 681), from Delhi to New York, JFK (via AI 101) and from JFK to Washington Dulles, IAD (via Delta Airlines 6013).
On the evening of December 26, we reached Kolkata airport around 6 pm and we were told that the flight from Kolkata to Delhi was severely delayed due to fog. It was scheduled to depart CCU at 8:00 pm and instead took off at 11 pm. On route to Delhi, plane was unable to land in Delhi and was returned back to CCU. Our connecting flight from Delhi to JFK was scheduled to take off at 12:40 am. At this point, we were told that even though we were delayed to reach Delhi, our connecting flight from Delhi to JFK would be waiting for us. We spent the entire night at the transit lounge in Kolkata without any courtesy offer of a hotel or a voucher or any other services. The Air India customer service staff at Kolkata did not provide us with any helpful information and also misled us the entire time by saying that we would not have any issues reaching our final destination in the US since the connecting flight from Delhi to JFK would be waiting for us at Delhi.
After spending over 18 hours at Kolkata airport without any provisions for hotel accommodation or any services, on December 27, 2010, at 11:00 am, our flight finally took off from Kolkata to Delhi and reached Delhi at 1:30 pm. Once we reached Delhi, we found out that our flight for JFK had already taken off and we were basically misinformed by the Air India crew that this flight would be waiting for us. Apparently AI 101 was re-routed from New York to Washington Dulles IAD due to snow at JFK. This was quite shocking since our final destination was IAD and if the flight had waited for us, we could’ve saved so much time and additional expenses. I am baffled as to why the airport staff at 2 major airports in India has so little knowledge of flights and have such poor communication skills. Once again, we were told that we will have to wait at Terminal #3 at Delhi airport until 2:00 am that night to catch an alternative flight from Delhi to Chicago via AI 127. Even though we had to wait at Delhi airport for over 12 hours, once again, we were not provided with any accommodation or any vouchers. We were also told that even though luggage tags had JFK as the final destination, we would be able to receive our luggage in Chicago. The staff repeatedly misinformed us and did not feel it necessary to change our luggage tags so it’s on the same flight with us to Chicago. By the time, we boarded the AI flight 127 to Chicago, we had already spent over 30 hours simply at two airports in India.
On December 28, 2010, we finally landed in Chicago after 14 hours of flight time only to discover that our luggage has not arrived at Chicago and they cannot provide us with any connecting flight to our final destination, Washington Dulles IAD. After much discussion and convincing, the Air India customer service at Chicago airport could only provide us with tickets to Charleston, West Virginia, as the closest airport to Washington DC. Just so you are aware, Charleston is actually a 6 hour drive from Washington DC. At this point, we had already spent close to 50 hours since arriving at Kolkata airport on 12/26/2010 and Air India staff felt it appropriate to inform us that we can wait at Chicago airport for another 3 or 4 days, until January 1, 2011, before we can catch any available flight to Washington DC!!! Apparently, all flights are booked till January 1st. This was completely a lie since my daughter was able to get us on United Airlines flight # 7795 from Charleston to Washington Dulles on December 28, 2010 to finally get us home at 9 pm that night. After traveling for over 50 hours to reach the US, with no trace of any of our luggage, I had to spend another $633.40 out of my pocket to get myself and my wife to reach our final destination!!!
In addition, we filled out missing baggage form and we were informed that we would be contacted in the next day or so. We tried countless number of times to contact the Air India Baggage Offices at several airports by phone, email, and fax but were always unsuccessful to reach anyone. Finally, after 4 days, our luggage was dropped off without any apology or any vouchers for inconvenience caused by Air India service.
My wife and I are completely in state of shock that the national airlines of India could treat passengers such poorly and expect them to pay additional amount to reach their final destination. Is it not Air India’s responsibility to reach passengers to their final destination or provide vouchers or accommodation after waiting at airports for days without proper services or information and after misplacing luggage for days??? We have been traveling back and forth between India and the US for the last 20 years on various airlines and have never faced such a horrific experience.
It has been 2 weeks since we have been back and we have yet to receive any note of apology or compensation for the inconvenience caused by your service. It is unacceptable for passengers to have to pay additional expenses on top of the airfare to reach their final destination.
I am sincerely requesting you to compensate me the $633.40 that I had to pay for the ticket from West Virginia to DC. Most airlines have the courtesy to compensate passengers for extreme delays with hotel accommodation or proper services or vouchers. We did not receive any of this and therefore, the least Air India can provide is compensation for the flight from West VA to Dulles.
I am attaching copies of my flight from CCU to Delhi to Chicago to West VA to Dulles IAD. I am also attaching a copy of the receipt that includes the $286.70 payment per ticket and $60 processing fee for the tickets for myself and my wife from West Virginia to DC. The total came out $633.40 for two tickets.
I hope to hear back from Air India and it is unacceptable if this correspondence is ignored or if the entire experience is blamed on bad weather. I look forward to your response.
Mr. Ajoy Roy
i boarded an Air india flight IC173 going from Mumbai to Chennai on 13th Jan 2011 AT 8:20 P.M. I checked in and was sitting at the gate from where my flight was to take off. Soon an announcement was made that the flight was delayed by 45 mins. So i head to the cafeteria to fuel up my empty stomach and when i return to the gate of my flight, horror of horrors- the flight has taken off. After the meeting the manager i realized they made a wrong announcement for the flight and that they corrected it later on. Though they gave me a ticket for next day morning my question is how did they manage to let my baggage go on the flight while i am have not boarded the flight. Isn’t that a breach of security??? How did they tally the physical person with the check in list?? How easy is it for anyone to plant a bomb in the plane.
No matter how cheap their flight is which is actually not much of a difference, it’s way too much to risk your life in such an airline
i have issued one way ticket of air india express Dated 12/04/2011, E-ticket No. 0982100542007 for Rs 7704/- , from Kozhikode(ccj) To Dubai(dxb) and i have tourist visa of Dubai, but the return ticket issued was Kuwait Airways as transit passenger dxb to kwt- kwt to cochi. to day morning when i reach the CCJ airport, they ask me to submit my visa copy and return ticket along with my air india ticket and i submit all but they didnt accept my return ticket.then i met manager, he dont even know what is transit passanger ticket is. he didnt allow me to travel, by which i got great loss today(12/04/2011). now im going for legal action.
Flights cancelled due to the strike and no response from Air India
We were on holiday at India during the last strike on April, May 2011. Unfortunately, we booked two internal flights without knowing the reputation of this company. Both flights were cancelled. No email was sent in advance to inform us of the cancellation. There was no support at all on the airport to solve the situation. When we requested the refund on the desk of airindia at delhi airtport they told us that the e-tickets refund has to be requested by internet. THIS IS COMPLETE A FRAUD!!! There is no way to get the refund by internet. There is no response to e-mails and the call center seems that they do not understand “European English”.
Our experience. If you are on holiday in India and and you have to book with air india, just book an alternative travel by train just in case (you can cancel it in advance). When you realise that your plane is not taking off, usually trains and planes are fully booked and the option of going buy car it too risky.
Erik
Sir,
air india is a government department. Spend some money to get your money back. This is experimented and successfull formula
-manoj kumar
Hi,
This is to Inform you all regarding with one my family friend who was travelling from Hydrabad to Dubai from Air India,and we have suffered a lot and I am going to adress all this issues to the Media that to be with proof.
Passenger Details :
Name Syed Kaleemullah
Ticket No : 0985122784666
Questions asked on Hydrabad Airport from Air India staff :
1)Air India Staff : Where is your sponcer letter ?
Passenger: produced the Sponcer letter
Air India Staff : This is not a valid sponcer letter
Passenger : what you want exactly please let me know.
Air India Staff : Sponcer letter with UAE stamp letter.
Now I have a Question with Air India Management what it means UAE stamp letter?
2) We can,t allow you to travell because you have a return ticket from Jet airways it should be compulsary return ticket from Air India.
Passenger : Is this is a rule
Air India Staff : Yes, and you can’t travel now.
Passenger: waited their for 10 mins.
Now my family called me up adress this issue when i called up indian airlines office in dubai they have mention there is no such rule in Air India, I spoke to MrVivek on customer service no : 042216789 .
I Appreatiate Mr Vivek to help me out in this regards and followed up with me until the baggage is cleared.
3) Why you are going to dubai ?
Passenger : For just a visit and site seeing
Air India Staff : why there is one more charminar in dubai ?
Passenger : Kept Quite
Air India Staff : a girl Interfered name “Khadija” from Air India staff and asked the passenger you are going to Dubai do you know English and started loughing.
Passenger : kept quite because he was travelling for the 1′st time
I have some questions regarding harassment for 45 minutes on Air India baggage counter.
Now i have a question’s to Indian Airlines.
1) Are you running a Service Industry or …………………. ?
2) Air India staff have liberty to tell any thing to passenger ?
3) Does Air India requires compulsary Return Air India ticket only ?
4) what does it mean UAE Stamp sponcer letter ?
5) Do Air India follow Airlines rules or the rules has been Created on their own?
6) Is this harasshment will happen with every one In India ?
7) does every one has to go through the questions what they have asked with the passenger for several hours ?
In Last why they allowed the passenger if he doesn’t have the UAE sponcer letter, and why they allowed if he doesn’t have a return ticket from Jet Air ways ?
Now if I won’t get any feedback from Air India Office, then I will adress this issue through Media with proofs.
Thanks and Regards
Nasir Siddiqui
Hello,
This is Tinesh Shahani.I am a Travel Agent and
I usually take groups to
bangkok,Pattaya and Phuket everymonth around 40 to 100 people a month by
Airindia from Ahmedabad to Mumbai to Bangkok and return.This mail is regarding
to the Ill treatment offered to me and my clients by Mr.Pei who is a manager of
Air india Bangkok Division…
We a group of 42 people
had requested for handcarry also to be checked in and it was done instantly n
beautifully by Air india without any issues and also they wonderfully checked my
people in PROFESSIONALLY with a WONDERFULL SMILE.I just have to tell you that
Mr.Pei ,I dont know for what reasons,has a prejudice against me and this time He
has insulted me by talking in a LOUD language before my clients and has
threatned me to offload me from the airline and that also for a reason that we
had 4 bottles of whiskey which we were carring for our people who by some
technical misunderstanding were sitting down near the Departure AND WE WERE ON
THE WAY TO GIVE EACH OF THEM 2 BOTTLES EACH WHICH IS PERMITTED BY LAW AND NOT
PERMITTED BY MR PEI.He did not allow ME to give the bottles to them and charged
me 8640 BATH(CHECK DETAIL FROM TICKET NUMBER 0985175140168).Is this the amount i
have to pay for something legal.He Claims that he is the WHOLE AND SOLE OF
AIRINDIA and can do anything by threatnening people ILLEGALLY without any
INVESTIGATION.HE ASLO ACCUSED ME THAT MY CLIENTS WERE CARRYING HAND CARRY EVEN
WHEN THEY HAD CHECKED IN THEIR HAND CARRY WHICH IS TOTALLY FALSE AS IT WAS
WRITTEN IN THEIR BOARDING PASS AS TO NO HANDCARRY AND YOUR STAFF HAD CHECKED ALL
MY PASSENGERS.EVEN YOUR STAFF WAS TELLING ME IN THAI LANGUAGE THAT THIS MANAGER
IS “BAA” WHICH MEANS CRAZY IN ENGLISH.This is not a way to extract money
specially when we give AIRINDIA business by telling our customers who come for
packages to us by sending them by AIRINDIA.This is not a LEGAL way specially
when I Myself am a LAW STUDENT of NEW LAW ACADEMY PUNE.This is a huge Insult to
AIRINDIA which employs such cheap and rough tactics to bully people to make them
pay without proper investigation.RUBBISH UTTERLY RUBBISH.I Pray that this person
MR.Pei (or something similar as I dont know personally his real name but he is
the manager over there of Indian origin) should be told to RESIGN for using such
foul language and also by telling a person LIKE ME WHO IS WELL RESPECTED IN PUNE
that Im doing THIS BUSINESS.OFF COURSE IM DOING BUSINESS BUT BY PAYING FOR MINE
AND MY CLIENTS TICKETS AND NOT TAKING ANYTHING FREE FROM AIRINDIA..If you carry
the bottles Inside the aircraft as one person more than 2 then AIRINDIA has all
the right to charge him or her and not otherwise.Please explain this to mr.PEI
and i request AirIndia to Immediately return my amount which was taken ILLEGALLY
by use of slander and threatnenning words.We had to pay as there was no option
as me and my people total 42 after a long trip were tired and wanted to reach
india asap AND HE HAD THE POWER OR SO FOR OFFLOADING US AS WHAT HE SAID IN A
LOUD TONE.Does AirIndia which is a NATIONAL CARRIER have to employ hulligans for
such work and also should there be a manager to help people or to threaten
people and take money.I JUST WANT TO KNOW WHETHER AIRINDIA REALLY WANTS PEOPLE
TO COME BACK TO FLY WITH THEM BY ADOPTING FRIENDLY AND WONDER FULL PEOPLE LIKE
MR.DAS GUPTA AND EVER SMILING MISS TOM OR WANT THE PEOPLE TO JUST GO AWAY AND
NEVER GIVE BUSINESS TO OUR NATIONAL CARRIER AS THEY HAVE RUBBISH PEOPLE LIKE
MR.PEI.PLEASE SEE TO IT AS THIS CONSERNS MINE AND MY NATIONS SELF RESPECT AS I
WOULD NEVER ALLOW ANYONE TO DIRRESPECT MY NATIONAL CARRIER BY CHEAP PEOPLE LIKE
MR.PEI.He has also challenged me to do what ever I can and also to go to
the courts if i had to.THESE ARE THE WORDS USED BY PEOPLE WHO SERVE THE NATIONAL
CARRIER AND THINK CUSTOMERS ARE NOT CUSTOMERS BUT BEGGARS BEGGING FROM CHEAP
PEOPLE LIKE MR.PEI.Sorry to use such language but what has happend with us is
much worse and cannot be described in words.Please see to this problem and if
this goes on than we have to change the carrier as many others are available who
wellcome us with open arms.THANK YOU.
Waiting for your prompt reply
YOURS FAITHFULLY
TINESH SHAHANI
Is there any place or email ID where we can escalate these matters against Air India. If we are discussing within this blog its of no use rather than sharing our bitter experiences.
Can anyone please help me to get the escalation matrix for Air India or any email address where we can really get help.
Thanks,
Arindam Pal
Government of Ghana & ECOWAS Tender
Office Accra-Ghana in West Africa
Please Can you furnish us in full details about the standard of your
products.We will appreciate it more if you can give us with detail
specification/website / price lists to avoid making a wrong choice of
product. What is your payment terms and the difference when we place a
bulky order?
I am a government accredited commission Agent and we are looking for
manufacturers whose product is of Certification as a good quality
product. We need different kinds of products and you can reach us for
effective and efficient business.
Thanks for your anticipated response
Regards
Mr. Dan Kofi.
#255 Spintex Road,Accra-Ghana
dankofi01@gmail.com
If air- India can not provide ltc -80 ticket why it does not issue noc so that those who are entitle to travel by air should be able to perform their journey and also they should be able to get their claim if travelled in more fare then ltc -80.
what kind of biesseness is this when I go to your air- India office the tickets rate is 12000 but the same ticket is at private agent is at 8000.
I was travelling from Pune to Hong Kong. My Bag was left at Delhi it did not reach Hong Kong.
I spent my holiday in all the tension. I had to spend an amount which could buy me another Hong Kong Trip.
To add to this on my return I realised my bag was in Delhi only with mice bites.
Is this management? I do deserve a re-imbursement and then AIR INDIA says to write an Email.
This is absolutely not what a loyal customer deserves.
sorry Bangalore to Hong Kong
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