From the monthly archives:

September 2007

Cow tools

by Jay Cross on September 11, 2007

Marketing 101: don’t try to deceive the customer

by Jay Cross on September 11, 2007

Battery dies in its youth

by Jay Cross on September 9, 2007

Withdrawal setting in

by Jay Cross on September 4, 2007

Feedback and transparency

by Jay Cross on September 3, 2007

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