USAA was once hailed as a great marketing company that went the extra mile to satisfy its customers. That was then.
My office phone just rang. “This is USAA. Please stay on the line for an important message. Don’t hang up.” Two minutes later, the line went dead.
When I call a company for help and Continue reading Instead of customer service, here’s telemarketer service
Ray Kurzweil’s AI Net is a phenomenal newsletter and site that report on scientific breakthroughs, speculation about the future, and the thoughts of eccentric genius Ray Kurzweil.
Today’s newsletter reported on Virtual Eve: first in human computer interaction
PhysOrg.com, Nov. 19, 2007
A near-human Continue reading Virtually, All about Eve
Yesterday morning around 1:00 am, I gave a virtual presentation to a group of public administration officials in Barcelona. Barcelona is the capital of Catalonia, which is why I say “Bon dia” (Catalan) instead of “Buenos dias” in this brief video introduction:
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If you only knew what we do for you…. For example, when a Corporate Learning listserv popped up a year ago, charging $50 for what’s available for free, I plunked down my money to join, to enable me to check it out for you guys.
The questions and format of the Corporate Learning Forum were so lame Continue reading Caveat emptor
At DevLearn in San Jose, the eLearning Guild announced that
Electronic versions of the printed research reports are now available for FREE for all paid Guild members and all associate members that complete the survey related to a particular report.
The following links will work if a member is logged Continue reading eLearning Guild 360 Report
I’m happy to report that both my blogs are readable….
I just finished Stumbling on Happiness by Daniel Gilbert. This is a luscious book; I savored every page.
Gilbert is a witty author. He’s also a Harvard psychologist who has collected hundreds of great little stories to make his point. In a nutshell: we don’t know what we think. The slightest whim Continue reading Finished stumbling for now
In my closing keynote at the Brandon Hall event, I raved about how Apple had its act together. I’d purchased a MacBook Pro four days earlier. Mac users are a community of practice. They identify with one another, help newbies get on board, and share how-to information. The Apple service that impressed Continue reading The honeymoon’s over