Failures of customer service, continued

Skip this one if you are tired of hearing me point out the customer service fiascoes of major corporations. My question to my bank:

[snip] Why are you bouncing my charges? What can I do to stop this? Is there any way to speak with a human at BofA or have you gone 100% robot?

Here’s the bank’s response, in part:

Dear Jay Cross,

Thank you for your e-mail regarding your concern with the inability to use your credit card.

We are happy to help.

[snip useless information]

We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.

Sincerely,

Jenifer Brown , Bank of America

Daytime Phone#: None
Evening Phone#: None

Recommended reading for BofA: The Cluetrain Manifesto