Comments on: Creating business value through IT http://www.internettime.com/2008/07/creating-business-value-through-it/ from Jay Cross and Internet Time Group Sat, 13 Mar 2010 14:23:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jay Cross http://www.internettime.com/2008/07/creating-business-value-through-it/comment-page-1/#comment-1366 Jay Cross Thu, 31 Jul 2008 18:16:09 +0000 http://internettime.com/?p=1303#comment-1366 Mary, we don't know one another, but we're thinking along the same lines. I'm focused on constructing a pattern language for the creation of intellectual capital and collective intelligence. Mary, we don’t know one another, but we’re thinking along the same lines. I’m focused on constructing a pattern language for the creation of intellectual capital and collective intelligence.

]]> By: Mary Adams http://www.internettime.com/2008/07/creating-business-value-through-it/comment-page-1/#comment-1367 Mary Adams Mon, 21 Jul 2008 17:57:26 +0000 http://internettime.com/?p=1303#comment-1367 The field of intellectual capital gives us a great vocabulary and structure for thinking about these systems. The intangible side of business (the 80% Jay mentions) is made up of: Human Capital: The skills, competencies and experience of your people Relationship Capital: The external network Jay also mentions) Structural Capital: The shared knowledge from human and relationship capital that gets captured by the corporation. Sometimes structural capital is a knowledge product like a manual or IP but, more often than not, it is embedded in processes. The challenge for us all is to understand how these three kinds of capital interact in an individual organization. I like using the analogy of a factory--what does your intangible factory look like? What are the key competencies (human), processes (structural) and networks (relationship capital) that interact to produce value for your organization? The field of intellectual capital gives us a great vocabulary and structure for thinking about these systems. The intangible side of business (the 80% Jay mentions) is made up of:
Human Capital: The skills, competencies and experience of your people
Relationship Capital: The external network Jay also mentions)
Structural Capital: The shared knowledge from human and relationship capital that gets captured by the corporation. Sometimes structural capital is a knowledge product like a manual or IP but, more often than not, it is embedded in processes.

The challenge for us all is to understand how these three kinds of capital interact in an individual organization. I like using the analogy of a factory–what does your intangible factory look like? What are the key competencies (human), processes (structural) and networks (relationship capital) that interact to produce value for your organization?

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