I’m a big fan of live chat. It’s a great way to share information within an organization and can accelerate learning. It can be a great customer service, too. When it works.
jay cross: Okay. I give up. I have wasted 30 minutes trying to rent a car from you guys. Don’t enter anything. I will find a car elsewhere.
Kathy R: we are not reservations; we are the Support Department; we test the error message
jay cross: So what did your test find?
Kathy R: Otherwise you can call reservationsThe Reservations phone number is 1-800-654-3131.
Kathy R: and they can book the car rental for you; they maybe busy as well and you may have to hold
Kathy R: So, are you continue to hold on the chat session ; until we test the see if we get the error message or are you calling reservations?
jay cross: I thought the purpose of Customer Support was to support customers. Guess not.
jay cross: I think I will rent a car from someone else.
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LOL!
Yes, this is indeed funny. Unfortunately, we face this kind of stuff too often.
Karim Sharipov
http://www.BizFive.com
Business Directory and Resource
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