Junky Informal Learning



1-800-GOT-JUNK (“Junk”) came by Internet Time Lab to pick up 24 months of trash.



The two thirty-somethings who showed up were pleasant, hard-working, and efficient.

One fellow liked his job because it fix his life as a musician. For seven years, he has worked at Junk six months and then taken off to play music for six months. “It works for me; it works for them.” The other fellow recently graduated from Cal Berkeley; he was happy to have any job. Both enjoyed their work; it keeps them in shape.

“How do you learn what’s going on? How do you learn to do your job?”

The ten or twelve people going out for the day meet together every morning to share war stories and techniques. Everyone’s allowed to talk. It doesn’t get much simpler than that, yet many companies fail take it.

In its first nine years, Junk’s revenue grew from $1 million to $91 million.

Four years ago, Junk adopted the Net Promoter Score program:


I like these guys.