Articles

The Value of Learning About Learning, with Clark Quinn (2002). "If Olympic athletes approached running the marathon the way business people approach learning, they would show up for the race without having trained. Learning is a skill, not a hard-wired trait. The discipline of meta-learning seeks to re-invent learning as a self-correcting, ever improving process. Its measure of success is not effort, but business results."

The DNA of eLearning, with Ian Hamilton (2002). "eLearning technologies, as platforms for business-critical training needs, simply don't do what companies need or envision them to do. The fact of the matter is that different companies need them to do different things. Lacking the ability to purchase an effective eLearning technology platform, companies certainly cannot be convinced to purchase third-party eLearning content to play on these platforms."

Envisioning Learning (2002). "It's right before our eyes, but we're so habituated to it that we can't see it. We've confused reading and writing with learning. What's the problem with line after line of type? They're linear. This is not the way we think. We think associatively. Thinking resembles freeform conversation, hopping from one subject to another, changing in emphasis, delivered with emotion, forever an engaging assortment of choices and surprise. The written word conveys but one of the options."

Blogs Learning Circuits (2002). Blog is short for web-log, an informal personal website. Half a million people have blogs. "I'm convinced that blogs are destined to become a powerful, dirt-cheap tool for learning and knowledge management."

Time Matters, Profit Returns (2001). "While training directors may have different objectives than CEOs, everyone in today's business world shares one need: they want it all now. Benefits you don't see until two years from now are hardly benefits at all. Given enough time, a million monkeys at a million terminals could develop your entire curriculum, with Flash animations and a repository of SCORM-compliant learning objects. Nobody's got time to wait."

A Fresh Look at ROI Learning Circuits (2000). "Where you stand on ROI depends on where you sit. Different levels of management make different sorts of decisions, so it's appropriate that they use different measures of ROI. In a nutshell, traditional accounting recognizes physical entities; intangibles are valued at zero. Vast areas of human productivity--ideas, abilities, experience, insight, esprit de corps, motivation--lie outside its vision field. It doesn't recognize that people become more valuable over time."

Leveraging the People Value Chain (2000). "Companies looking for workers who take orders, understand discipline, and put the welfare of the company above their own will be disappointed. Workers like this no longer exist. While some companies decry high turnover, others turn the mindset of the new recruit to their advantage. After all, they want innovators, not followers. They prefer self-starters who will do what's right rather than waiting for instructions. They need people more concerned with getting the job done than punching the clock. For too long, we've looked at investing in people through the wrong end of the telescope. Instead of trying to keep the cost of training and development down, what if we were to try to keep it up?"

The SunTAN Story (2001). "Appropriately enough for a company whose motto is 'The network is the computer,' Sun Microsystems started using eLearning to train newly hired sales people long before the term eLearning was invented.... The time it takes sales people to achieve quota dropped from 15 months to 6 months. What's the value of 9 months of additional sales from 1,440 people? Given that the people have $5 million quotas, that's in the neighborhood of $5 billion in incremental revenue."

How to Increase ... shareholder value on Internet time (2001)

Frontline: eLearning Forum Learning Circuits (2001)

Being Analog LiNEZine (2001)

Human Capital LiNEZine (2001)

The Changing Nature of Leadership LiNEZine (2001)

Food for Thought LiNEZine (2001)

The Ghost of eLearning Past and the Ghost of eLearning Future for eLearning Forum (2000)

Roundtable Discussion: ROI of eLearning SmartSeminar (2000)

Days in the Life of an eLearner LiNEZine (2000)

Designing eLearning for the Enterprise (2000)

A Fresh Approach to ROI (2000)

Believe it or not! (2001)

Peer-to-Peer Learning Circuits (2001)

The Meta-Learning Lab (2002)

Trendz: eLearning (1999) Training & Development

eLearning (1999)

We humanize computers... Technology for Learning (1998)

Computing's dirty little secrets Technology for Learning(1998)

Making Time (1998)

Internet Obsoletes 'Wallet' Strategy American Banker (1997)

Retail Banking and Raspberry Jam Performance Update (1997)

Interactive Multimedia Changes Everything Technology for Banking and Finance (1998)

Lessons from the Flight Simulator American Banker (1997)

Technology: Brave New World Bank Securities Journal (1996)

On the Road with My Subnotebook (1995)

The Fine Art of Coaching (1995)

Banking on the Internet (1995)

Return on Investment in Training (1995)

Training vs. Education (1994)

30 Years of Marketing in 5 Minutes (1994)

Direct Mail (1993)

Introducing a New Product (1992)

Chefs of the West Sunset (1985)

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