Simulation in the Enterprise:
Report #3

Simulation in the Workflow: New Workflow-based eLearning Products Embedded in Enterprise Applications

Summary | Table of Contents | Index

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Summary

Simulation in the Workflow: New Workflow-based eLearning Products Embedded in Enterprise Applications

The third report describes the impact that this application convergence and assimilation is having on corporate performance improvement methods and technology. Simulation is currently the most advanced learning technology but there are many more innovations appearing in the enterprise.

The single most salient characteristic of next-generation learning technology is Workflow–based eLearning and collaboration. Workflow and contextual collaboration happen to be the most prominent characteristic of the product enhancements to next-generation collaboration, product lifecycle and business process management products.

Workflow–based eLearning and collaboration in the form of simulation is being accessed in the context of the workflow and the workflow is being experienced in the context of a simulated workspace.

Vendors from several previously distinct industries are marketing products that use simulation, workflow and collaboration to improve human performance. Content management vendors are buying collaboration companies and enterprise vendors are integrating performance support, simulation and virtual classrooms into their product suites.

Simulations in the products from these vendors are used for interactive manuals, business process demonstrations and coaching inside applications. They are also used for creating virtual workers and even environments for extended enterprise collaboration in what is now called WorkSpace (what the military calls BattleSpace).

In this report the eight primary patterns of innovation are described. Workflow-based eLearning is defined and new Workforce Analytics technologies are discussed. The Continuous Workflow Performance Improvement framework is introduced along with the new Real-time Extended Enterprise Taxonomy.

In the context of integrated and highly dynamic convergent systems and composite applications, a convergent type of continuous performance improvement framework is needed.

The Continuous Workflow Performance Improvement (CWPI) Framework is designed to model, manage, measure and modify performance. The Real-time Extended Enterprise s Taxonomy is designed to map the corporate technical assets that can be used in the CWPI process.  The following chart shows the correspondences with other well-known continuous performance improvement frameworks.

Wireless technology is being used to extend the enterprise beyond BackOffice and FrontOffice to employees in the field. Those field workers are being provided with real-time performance support in the form of augmented reality, collaboration with experts, and automated contextual coaching.  Topics covered in the third report include:

§          The Foundation of Workflow-based eLearning and Continuous Workflow Performance Improvement

§          Workflow-based eLearning Defined    

§          Workflow-based eLearning and the Bottom Line

§          Workflow as the Carrier Wave of Learning

§          The Extent of Workflow in the Virtual WorkSpace: Mobile-ware, Everywhere

§          The Real-time Extended Enterprise Taxonomy

§          Modeling Performance in the Workflow

§          Business Process Management and Workflow Principles in Workflow-based eLearning         

§          Managing Performance in the Workflow         

§          Measuring and Tracking Performance in the Workflow           

§          Modifying Performance in the Workflow

Table of Contents

Simulation in the Workflow: New Workflow-based eLearning Products Embedded in Enterprise Applications

Foreword        

Executive Overview    

New Workflow-based eLearning Products Embedded in Enterprise

Applications      

The Foundation of Workflow-based eLearning™ and Continuous Workflow Performance

Improvement  

Workflow-based eLearning Defined      

Inflection Points in the Innovation Vector       

Workflow-based eLearning and the Bottom Line        

Workflow as the Carrier Wave of Learning     

The Extent of Workflow in the Virtual WorkSpace: Mobile-ware, Everywhere

Continuous Workflow Performance Improvement         

Modeling Performance in the Workflow           

The Real-time Extended Enterprise: The Functional Quadrants                        

Harvesting Innovation: Continuous Process Improvement and Disposable eLearning  

The Form Factors: Learning Principles that Map to Workflow-based eLearning

Situated Learning and Situational Awareness: Go with the Flow       

Modeling, Simulation and Workflow-based eLearning  

Continuous Process Improvement: The Quality Movement and Workflow      

Business Process Management and Workflow Principles in Workflow-based eLearning

Managing Performance in the Workflow         

The Old Guard  

The New Breeds           

Role-based Business Process Interfaces and Management Dashboards        

Measuring and Tracking Performance in the Workflow  

Automated Assessment and Business Activity Monitoring

Workflow Analytics: Automated Task Analysis              

Workforce Analytics: Automated Organizational Performance Analysis            

WorkSpace Analytics: Automated Environmental Analysis      

Modifying Performance in the Workflow

Continuous Process Improvement (CPI): Real-time Performance Modification  

Bottom-up Workflow Modification         

Draconian Modifications: Enforced Change Management

Index  

Index

Alessi and Trollip, 34, 36, 38, 41, 43, 47, 53, 54

Autonomy, 63, 72, 85

BAM, 6, 13, 21, 36, 39, 44, 46, 52, 56, 59, 61, 62, 69, 75, 77, 78, 79, 80, 81, 85, 93

BEA, 13, 71

BI, 6, 20, 21, 36, 40, 49, 57, 75, 78, 81, 84, 85

Bloom, 42, 45

Bottom-up, 2, 21, 97

BPM, 2, 6, 12, 13, 16, 18, 21, 23, 25, 26, 27, 29, 30, 36, 38, 39, 40, 48, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 62, 66, 67, 68, 69, 75, 76, 77, 78, 80, 83, 85, 93, 94, 95

Business Activity Monitoring, 2, 6, 13, 21, 39, 44, 46, 52, 56, 59, 61, 62, 69, 75, 77, 80, 81, 85, 93, 99

Business Intelligence, 6, 20, 21, 49, 72, 75, 79, 81, 85, 87, 88

Business Process Management, 2, 7, 8, 12, 16, 18, 23, 34, 38, 39, 50, 58, 59, 60, 62, 67, 75, 77, 78, 85, 95

Centra, 15, 17, 19, 20

Click2learn, 11, 15, 20, 24

Coach, 68

Coaches, 62

Cognos, 6, 14, 73, 88

Collaboration, 7, 8, 15, 16, 19, 36, 37, 38, 41, 42, 44, 57, 59, 72, 83, 87, 89

competency management, 4

Content, 7, 8, 9, 10, 19, 27, 68, 81

Content management, 10

Continuous Process Improvement, 2, 19, 39, 55, 95

Continuous Workflow Performance Improvement, 2, 16, 34, 35

Courseware, 9, 42, 44

CRM, 3, 7, 14, 21, 23, 27, 29, 32, 33, 36, 66, 84

Dashboard, 70, 74, 96

dashboards, 1

Docent, 6, 11, 14, 15, 17, 18, 20, 84, 85, 87

DreamFactory, 22, 39, 62, 71, 98

EAI, 9, 13, 16, 17, 21, 27, 40, 59, 67, 80, 81

elearning, 6, 7, 9, 10, 11

eLearning, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 16, 17, 20, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 33, 35, 37, 39, 40, 41, 42, 45, 47, 48, 49, 55, 58, 60, 62, 64, 65

Element K, 10, 11, 20

Embedded, 1, 2, 8, 12, 22, 62

Enterprise applications, 21, 50

Epiance, 6

ERP, 3, 14, 17, 21, 23, 27, 32, 36, 66, 84, 88

FileNet, 6, 13, 57

Gagne, 47

Hyperwave, 6, 10, 15, 20, 27, 65, 66, 84

IBM, 1, 6, 9, 10, 11, 13, 15, 18, 19, 20, 23, 25, 46, 71, 80, 81, 86, 89, 96

ILOG, 6, 15, 20, 65, 66

Indeliq, 6

InfoPath, 27, 71

Innovation, 2, 8, 17, 39

Instant Messaging, 19

Key Performance Indicator, 9, 12, 14, 19, 21, 24, 39, 50, 55, 73, 75, 85, 87

Key Performance Indicators, 12, 19, 21, 24, 39, 50, 55, 73, 87

Knowledge Impact, 6, 10, 22, 27, 33, 62, 63, 66

Knowledge Management, 19, 72, 85

Knowledge Products, 6, 10, 11, 14, 22, 27, 47, 53, 54, 59, 63, 64, 72, 73, 80

KnowledgePlanet, 18, 84

LCMS, 29, 36, 65

Learning, 1, 2, 4, 6, 7, 8, 9, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 24, 26, 28, 35, 36, 40, 42, 43, 44, 47, 48, 50, 52, 56, 57, 62, 70, 71, 72, 77, 85, 88, 89, 97

LMS, 4, 17, 20, 29, 36, 65, 72, 88

Lombardi, 6, 10, 13, 22, 27, 53, 56, 57, 59, 68, 73, 81

Mager, 42, 44, 45

Measuring, 2, 10, 38, 39, 52, 74, 77

mGen, 84, 88

Microsoft, 1, 5, 9, 10, 13, 14, 15, 19, 23, 32, 55, 61, 68, 71, 80, 81

Modeling, 2, 10, 21, 25, 35, 36, 38, 39, 49, 50, 52, 53, 59, 77, 78, 83, 97

Modifying, 2, 10, 38, 39, 52, 93

Nobilis, 6, 10, 14, 22, 27, 53, 67

Oracle, 1, 6, 9, 10, 11, 13, 18, 20, 23, 72, 80, 81

PeopleSoft, 1, 4, 6, 7, 9, 10, 11, 13, 14, 18, 23, 66, 71, 72, 81, 84, 88

Performance, 2, 5, 9, 10, 12, 14, 16, 19, 21, 24, 34, 35, 36, 39, 40, 41, 43, 44, 46, 50, 54, 55, 62, 64, 66, 69, 70, 73, 74, 75, 77, 80, 84, 85, 87, 88, 89, 93, 95, 96, 97

Performance Support, 8, 40

Personalization, 71

Plateau, 11

Portal, 9, 63, 71

portals, 1

Portals, 8, 10, 70, 74

Presence, 8, 19, 36, 81

Presence Awareness, 8, 19

Process Management, 83

Product Lifecycle Management, 7, 8

Product Management, 11, 83

Productivity, 44

Real-time Extended Enterprise, 7, 8, 9, 10, 14, 17, 19, 20, 35, 36, 37, 40, 53, 54, 57, 59, 75, 79, 83, 88

REE, 7, 14, 19, 36, 37, 41, 44, 52, 53, 57, 58, 75

Resource Management, 83

ROI, 21, 75, 87, 91

Saba, 11, 14, 15, 18, 20, 84, 87, 88

SAP, 1, 4, 6, 9, 10, 11, 13, 18, 23, 39, 41, 44, 49, 50, 71, 72, 81, 84

SCM, 3, 7, 14, 21, 23, 27, 36, 66, 84

SeeBeyond, 13, 73, 81

Siebel, 1, 6, 9, 10, 11, 13, 18, 23, 66, 70, 71, 72, 81, 84

Simulation, 0, 1, 2, 5, 7, 8, 10, 12, 14, 16, 20, 24, 36, 42, 43, 44, 48, 49, 50, 52, 53, 54, 83, 93, 100

Situated Learning, 2, 7, 9, 36, 47, 48, 89

Situational Awareness, 2, 6, 47, 48, 49

Staffware, 13, 24, 52, 57, 59, 60, 69, 75, 77, 83, 85

Sun, 1, 6, 9, 10, 11, 13, 18, 23, 81

Sybase, 80

Tacit Knowledge, 19, 85, 86

Teamplate, 6, 10, 13, 14, 27, 53, 68, 81

THINQ, 11

Thinque, 33

TIBCO, 13, 73, 79, 80

Top-down, 10, 98

Ultimus, 6, 10, 13, 14, 22, 25, 26, 27, 53, 57, 58, 59, 60, 67, 80

Vignette, 27, 71

Web Services, 2, 9, 13, 16, 17, 20, 21, 22, 23, 28, 71, 92, 95, 98

WebEx, 19, 20

webMethods, 13, 73, 80, 81

Wizards, 68

workflow, 1, 4, 6, 7, 8, 9, 19, 23, 51, 52, 76, 82, 83, 87, 98

Workflow, 0, 1, 2, 6, 8, 9, 10, 12, 13, 14, 16, 17, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 33, 34, 35, 36, 37, 38, 39, 40, 42, 43, 44, 45, 47, 48, 49, 51, 53, 54, 55, 58, 59, 60, 61, 62, 64, 65, 66, 67, 68, 69, 72, 74, 75, 76, 80, 81, 82, 83, 88, 93, 94, 96, 97, 98, 100

Workflow Analytics, 2, 40, 49, 75, 81, 88

Workflow-based eLearning, 1, 2, 6, 10, 12, 13, 16, 17, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 33, 35, 37, 39, 40, 42, 45, 47, 48, 49, 55, 58, 60, 62, 64

Workforce Analytics, 2, 9, 14, 18, 24, 40, 46, 49, 75, 76, 77, 84, 85, 87, 88

Workspace Analytics, 14

XML, 23, 34, 39, 44, 61, 62, 71, 92

XStream, 6, 10, 14, 22, 27, 47, 53, 63, 66, 72