Outbound May 2006 | January 2006 | December 2004 | July 2004 | March 2004 | Janaury 2004 

Workflow Institute November 2004 | August 2004 | July 2004 | February 2004 | December 2003

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Internet Time Blog
Informal Learning Blog

Internet Time Blog

Learning and the Web are converging.

May 22, 2006

Learning with Blogs, Wikis and the Web

A Learning+Web Unworkshop

Join Harold Jarche, Judy Brown, and me next month.

  • Learn to use blogs, wikis, and other web tools to improve organizational learning
  • One month of webinars, hands-on exercises, and groupwork to build foundation knowledge
  • One year of professional network membership and resources to continue learning

An unworkshop is a month-long learning journey that mixes formal and informal learning. It's very hands-on. Very personal. Online. Coaching replaces teaching. Sessions are entirely on the web. Some sessions are live, others recorded in advance, and still others involve working collaboratively.

Courses end; communities persist. If you decide to go deeper into the subject, your membership in the unworkshop community will provide you with a network of peers, a stream of news, and a growing online resource base. Tuition is $350/person. This includes the month-long unworkshop and one-year membership in the community. FAQ. Time preference.

Informal Learning Illustrated

The graphics geniuses at xplane developed this poster to help explain how Informal Learning works.

Click, click, click.

Articles & Links

The Low Hanging Fruit is Tasty, CLO, April 2006
Changes Ahead
, CLO, February 2006

What is informal learning?
on Informal Learning (Breeze)

Informal Learning Blog
Internet Time Blog

Corporate Learning Feeds to keep up with what's going on.

Presentations. Join me in Palm Springs for Training Directors Forum, June 11-14. Denver for Training Solutions, Oct 23-25. Orlando for Learning 2006, November 5-8. Or Berlin for Online Educa, November 29 - December 1.

Jay Cross
Internet Time Blog

email: [email protected]
voice: 510-528-3105
web: http://www.internettime.com/blog

Internet Time Group Update
January 2006

Dear Jay,

Wishing you a happy and prosperous 2006!

in this issue
  • New Internet Time Blog
  • Free-range Learning
  • How do you stack up?
  • Informal Learning Blog
  • Recent Writing

  • Free-range Learning

    Open source, open space, grapevines and gossip, conversations and stories, learning spaces and learnscapes, unconferences and The World Cafe, podcasts and wikis, graphics and concept maps, complexity and community--these are part and parcel of the free-range learning I investigated relentlessly last year.

    Want to know what I found out? Look at this presentation to find out what informal learning is, how it works, and what you can expect in return. Don't forget to cut on your sound. The presentation is brief, but if you get impatient, you can jump ahead by clicking the titles to the right of the main screen.

    How do you stack up?

    Informal learning is made for times of rapid change. It also produces results. It is natural.

    I just completed my book on the topic and will be devoting this year to implementing programs with organizations daring enough to experiment. In addition to hands-on advice, setting up experiments, webinars, presentations, and consulting, I will be developing some baseline measures of potential.

    Take part in our five-minute web survey. It is free. In about a month, I will send you the overall results.

    Informal Learning Blog

    There's a new blog in town. The Informal Learning Blog is a rendezvous point for thought leaders and a repository of research findings.

    We'll be populating the site and wiki with links, advice, and case studies.

    Recent Writing

    Foreword to The Handbook of Blended Learning

    The Business Singularity, from Beyond eLearning

    Podcasting: Broadcast Your Organization's Knowledge. CLO 10/05

    Storytelling, PowerPoint's New Best Friend, CLO 12/05

    New Internet Time Blog

    Internet Time Blog has a streamlined new face, better indexing, and has moved from Blogger to WordPress. There's even a brief Web tour of the site.

    Infrequent newsletters like this one you're reading are an anachronism in our fast-paced world, so if you want to keep up with what I'm doing, I recommend you subscribe to my blogs. You can subscribe by RSS or email on the front page of the blog.

    New Internet Time Blog
    Quick Links...

    Overview of Informal Learning

    Subscribe to the New Internet Time Blog

    Take the Climate Survey

    Subscribe to the Informal Learning Blog

    Join our mailing list!
    phone: 1.510.528.3105


      Internet Time Group

    Might as well wait until next year. Dec 18, 2004


    B.F. Skinner was all the rage when I was being shaped as an undergraduate. Princeton's psychology faculty believed that what worked for pigeons should also work for humans. My primary takeaway was that random reinforcement kept the pigeons pecking at the bait bar. Ever since, my dear pigeon, I've used this as an excuse for irregular performance. That is to say, this issue of Internet Time Outbound is not late; I planned it this way, so it would have more impact.


    eLearning is so last century

    Even though most people credit me with coining the term eLearning, I don't use it much these days.

    Performance is the goal; learning, but a path. Nearly a year ago, I wrote articles on The History of eLearning and The Future of eLearning that Emerald has published in the two latest issues of On the Horizon. If you're so inclined, you get to read them here for free.

    On the Horizon articles


    Workflow Institute News

    The Workflow Learning Symposium in San Francisco this October exceeded our expectations. Nearly a thousand people attended Gloria Gery's and my keynote. Dozens of stalwarts attended all of our half-dozen breakout sessions. Streaming video and presentation slides from the Workflow Learning Symposium await you on the web.

    Clark Quinn has joined the Workflow Institute as Director of User Experience. We're expanding our definition of workflow learning to include games, collaboration, meta-learning, and informal learning.

    Workflow Institute


    Internet Time Blog

    Comment-spam on Internet Time Blog (as many as 350 lascivious intrusions a day!) convinced me to switch from Moveable Type back to Blogger, losing a number of readers in the process. Blogger is a joy, especially since getting a major facelift from the team at Adaptive Path.

    If you want to receive new posts to Internet Time Blog as they happen, insert your email here:

    You can unsubscribe at any time. By the way, I've concluded that in my case the simplicity of Blogger outweighs the neat things one can do with Moveable Type. Categories and Trackbacks are cool but I was being forced to take up scripting as a hobby. Life's too short.

    Relationships are all. I wanted to give my readers a voice, so I experimented with Wikis. In the end, I decided to go with topic pages that permit comments. Wikis need a stronger sense of purpose in order to survive. My topic pages are a work in progress, but you're welcome to take a look--and to leave a comment.

    While I was at it, I even created a home page!

    Jay's Home Page


    Recent Articles

    The Business Singularity, Chief Learning Officer (2004), The structure of business, the role of workers and the architecture of software are changing before our very eyes. Business is morphing into flexible, self-organizing components that operate in real time. Software is becoming interoperable, open, ubiquitous and transparent. Workers are learning in small chunks delivered to individualized screens at the time of need. Learning is becoming a core business process measured by key performance indicators. Taken together, these changes create a new kind of business environment-a business singularity.

    Improv Education, Chief Learning Officer (2004), Walk into the sales department, the warehouse, the call center or the executive suite, talk with the people there, and you know what you'll discover? The members of the organization are known as "workers." They are blue-collar workers, knowledge workers, hourly workers, commission-only workers and contractors doing work-for-hire. Nobody calls them "learners."

    What Counts?, Chief Learning Officer (2004), Training directors bemoan not being able to demonstrate significant business results. If they remain entirely within the training function, they never will, because they don't own the yardstick that measures business results. Who owns that yardstick? Generally, it's training's sponsor, the person with authority to sign off on large expenditures.

    Who Knows? Chief Learning Officer (2004), What would you think of an assembly line where workers didn't know where to find the parts they were supposed to attach? Absurd, you say. Heads would roll. Yet for knowledge workers, this is routine. Consider a knowledge worker stymied by a lack of information-hardly an uncommon situation. In fact, in many professions, knowledge workers spend a third of their time looking for answers and helping their colleagues do the same.

    Recent Presentations

    • Online Educa (Berlin) - Informal learning rules
    • Training Fall (San Francisco) - The debut of Workflow Learning
    • eLearning Producer (Orlando) - Workflow learning considerations
    • TechLearn (New York) - Beware the dark side
    • HR Conference (Athens) - Collaboration & informal learning
    • eMerging eLearning (Abu Dhabi) - Blogs and informal learning
    Eventually I'll post these at Internet Time.

    Coolest New Thingamabob: Flickr

    I can't say enough positive things about this free photo upload and sharing service. Just go play with it. Here are my photos. Brilliant design, superb interface, no learning curve.

    Runner up: FURL

    Here's my FURL.

    Books I've Enjoyed Recently

    • Calvin Trillin, Feeding a Yen
    • Anthony Bourdain, Kitchen Confidential
    • Mikhaly Csikszentmihalyi, Good Business
    • Peter Fingar, The Real Time Enterprise
    • Carl Honore, In Praise of Slowness
    • Rob Cross, The Hidden Power of Social Networks

    A friend's daughter asked, "Dad, what did people do at work to kill time before the internet?"

    Peace be with you.

    Jay Cross
    Internet Time Group

    email: [email protected]
    voice: 510-528-3105
    web: http://metatime.blogspot.com/index.html#topofpage
    July 2004 Outbound

      Internet Time Blog

    July 27. 2004


    You signed up to receive sporadic newsletters from Internet Time Group. This is person-to-person, how-Jay-really-feels sort of stuff. Forgive the typos and over-the-top language.


    What the Drunken Monkeys* are Jabbering About

    What’s going through Jay's head this morning:
    • New perspectives on the time variable. Faster > cheaper, but accounting does a poor job of assigning value to it.
    • Building a community of practice around workflow learning.
    • Reinventing learning as a core business process, performance-centered design.
    • Future jobs. New form of slavery or “flow” experiences? Real-time. We can must influence this.
    • "Flash meetings:" informal, neighborhood meetings of Emergent Learning Forum worldwide. Set one up in your neighbornood. How about next Tuesday evening?
    • Metrics, creating the context for the measurement of value at all levels. It's all relative. My work involves helping training pro's understand and speak the language of business strategy.
    • Future of IT and business: process management, loose coupling, adaptive, SOA, bottom-out, net-centric.
    • Complexity and the breakdown of logic.
    • On-the-spot, hassle-free authoring on the cheap.

    *Buddhist metaphor for consciousness


    Recent Articles

    Who Knows?

    CLO June 2004. What would you think of an assembly line where workers didn’t know where to find the parts they were supposed to attach? Absurd, you say. Heads would roll. Yet for knowledge workers, this is routine. Consider a knowledge worker stymied by a lack of information—hardly an uncommon situation. In many professions, knowledge workers spend a third of their time looking for answers.

    Emergent Learning

    CLO April 2004. Pioneering online communities turned into ghost towns until we realized that eLearning is a bundle of capabilities, not a silver bullet. When eLearning technology supplements traditional learning, it saves time, money and drudgery. Properly implemented, eLearning is a powerful, cost-effective tool. No longer the “next big thing,” eLearning has hit the mainstream. Next...

    Personal Intellectual Capital Management

    CLO February 2004. Ultimately, you’re responsible for your own knowledge management, learning architecture, instructional design and evaluation. Professionally, we design learning experiences to meet concrete objectives. We plan ahead to prepare for the future. We build systems to leverage the knowledge we already possess. We gather feedback so we can do better next time. My personal learning and knowledge management are too important to leave to chance. So are yours.

    What is Workflow Learning?

    eLearn Magazine May 2004. A buff venture capitalist in a designer suit steps into my elevator. Soon she asks, “Workflow learning? What’s that?” I reply: “That’s something you won’t have to ask five years from now, for by then Web Services and the integrated, real-time enterprise will be commonplace. Learning will have become a core business process. It’s what will connect humans to their work.





    Internet Time Group and the Workflow Institute maintain their mail lists in the same account at Constant Contact (good guys, recommended). This means you can easily join the Workflow Institute (free) by it visiting here and checking the Workflow Institute box.

    Past Workflow Institute Newsletters: July 2004 | February 2004 | December 2003

    Internet Time Blog has moved back to Blogger. Please use the www.internettime.com address to see it. RSS should be back up in a few days.


    Upcoming Presentations

    September 6-8, E-merging E-learning, Abu Dhabi

    October 11-13, Workflow Learning Symposium, SF

    October 11-13, Training Fall, SF

    October 19-21, Elearning Producer, eLearning Guild, Orlando

    November 14-17, TechLearn, New York

    December 1-3, Online Educa, Berlin

    Presentation Replay

    Collaboration Supercharges Performance, ASTD 2004. Covers blogs, RSS, information overload, complexity, time acceleration, network models, value of collaboration, Emergent Learning Forum, social network software, and more.


    Recent Reading

    Wider Than the Sky by Gerald Edelman

    The Moment of Complexity by Mark C. Taylor

    IT Doesn’t Matter; Processes Do by Howard Smith and Peter Fingar

    Loosely Coupled by Doug Kaye

    Eats Shoots & Leaves by Lynne Truss

    Out of the Box by John Hagel

    The Elements of Style by William Strunk and E.B. White

    The Photographer’s Sourcebook of Creative Ideas by John Hedgecoe

    On the bookshelf or nightstand:

    About Time: Sync (Strogatz), Slowness (Honore), Competing Against Time (Stalk and Hout), A Sideways Look at Time ( Griffiths), Time for Life (Robinson and Godbey),

    About IT: Web Services and SOA (Barry), Business Process Management, The Third Wave (Smith and Fingar), Workflow Handbook 2004, Workflow Handbook 2003

    About value: The Support Economy (Zuboff and Maxmin), Business Without Economists (Hudson), ROI (Phillips), The Bottomline on ROI (Phillips), Dangerous Company (O’Shea and Madigan), Process Consulting (Weiss), Knowledge Management (Davidson & Voss), Good Business (Csikszentmihalyi), Thinkertoys (Michalko), What’s the Big Idea? (Davenport et alia), Who Really Matters? (Kleiner), How Images Think

    Escapist: Kitchen Confidential, First Impressions, Balsamic Dreams

    I need a sabbatical just to catch up!

    Great Finds

    Picasa organizes your photos. Free from Google.

    Firefox is a better browser than Internet Explorer any way you slice. it. Also Free.


    Last week a small but hot young company was genuinely surprised when I told them that I had time to help them launch, to write papers and web copy, craft presentations, train the sales force, and introduce them around.That's what I do. Call me.


    Internet Time Blog
    Learning Circuits Blog
    Workflow Institute Blog
    eLearning Jump Page
    Workflow Institute

    Jay Cross
    Internet Time Blog

    email: [email protected]
    voice: 510-528-3105
    web: http://www.internettime.com/

      Internet Time Blog

    Psst! The economy is coming back. March 29, 2004


    You signed up to receive sporadic email from Internet Time Group. This is person-to-person, how-Jay-really-feels sort of stuff. Forgive the typos and over-the-top language.


    Leveraging unpredictability

    Everywhere I turn this year, I bump into the meme of complexity . This is disturbing. Why? Because complexity challenges the bedrock of Isaac Newton, rationality, cause and effect, and an ordered universe. Nonetheless, I am buying the conecept because my old worldview no longer maps to reality. This new world defies logic. Anything can happen. Uncertainty abounds.

    Letting curiosity take me where it will, I've been studying complex adaptive systems, social networking, contextual collaboration, content aggregation, value networks, realtime enterprise, Web Services, business process modeling, and the economic return from intangible assets. At first glance, this appears to be a dog's breakfast of unrelated subjects.

    Last week, driving home from the annual think tank at IBM's Almaden Research Center, the threads began to connect, like a jigsaw puzzle magically assembling itself. MIT's Tom Malone had made a convincing case for new models of business organization: extreme decentralization with bottom-up management.The Workflow Institute has been finding parallels in the evolution of computing and workflow learning.

    Organizations without bosses, software without programmers, a web without a weaver, and learning without instructors. Control is migrating from the top to the bottom in commerce, computing, and culture. My focus at Internet Time Group is shifting to helping people, particularly workers, be productive and happy in this new world.

    If you share those interests, please get in touch.

    Contact Jay


    Workflow Institute News

    Sam Adkins and I are delighted to announce that Gloria Gery has become our first Workflow Institute Fellow. Gloria invented Electronic Performance Support. Her concept of intrinsic EPSS was the forerunner of Workflow Learning. At long last, technology has caught up with Gloria's vision.

    Workflow Institute now has a blog. If you want to keep up with real time learning, please check there.

    We are busy as beavers doing market studies, developing sales tools, and tracking Web Services. However, since almost all of this is under NDA, don't expect to see the results for months to come.

    Workflow Institute Blog


    Emergent Learning Forum

    The eLearning Forum is no more. In late January it morphed into Emergent Learning Forum. Here's why. This is a 17-minute presentation in Macromedia Breeze. Click a slide title to hop around if you like. In short, eLearning has become mainstream. We would rather focus on the future. Expect fireworks.

    Membership is still free!

    Following the instructions on many Berkeley bumperstickers, sometimes Emergent Learning Forum will "Think Globally, Act Locally." Instead of blowing half a day down in Silicon Valley, this month's meetings will take place informally, in neighborhood pubs. If you're in the East Bay, please join me for a very local gathering of people interested in learning the evening of April Fool's Day. The place: LaVal's on Euclid (Northside), Berkeley. The time: 5:30 - 7:30. The agenda: networking, fun, whatever you bring to the party.

    Emergent Learning Forum


    Jawboning and Writing

    Upcoming Dialog

    • Jay will lead an online discussion of Emergent Learning for Horizon Live on April 13, 2004, 3 pm Eastern, noon Pacific.
    • Jay will be speaking on Metrics, A Pragmatic and Contrarian View at e-Learning: From Practice to Profit at the Queens School of Business, Kingston, Ontario. May 5-7, 2004.
    • Jay will be speaking on Collaboration at the ASTD International Conference in Washington. May 23-27, 2004.

    Recent Talking

    • Sam Adkins' post on Learning Circuits Blog, We Are the Problem: We Are Selling Snake Oil, generated sixty comments and was splashed all over the net. In early February, Sam & I presented the antidote to snake bite in a sold-out Macromedia Breeze webcast. Here's the replay.
    • I gave the Plenary Address at eLearn International in Edinburgh In February. It was great to hob-nob with the likes of Etienne Wenger, Don Norris, and Don Clark.
    • Global Business Network's Jonathan Star and I discuss "The Edinburgh Scenarios", where eLearning is headed in the next decade. 34 minutes, Macromedia Breeze.
    • I participated in a panel on where eLearning is headed with Harvey Singh, Dexter Fletcher, Ellen Wagner, and Brenda Sugrue at TechKnowledge in Anaheim
    • I took part in a six-way webcast, What Experts Do to Prepare for a Killer Web Event, with Robin Good.
    • Shared the stage with Darin Hartley to open the eLearning Track at WebEx's first user conference, "Come Together." I asked marketing director David Thompson if they were aware of the double-entendre of the name of the show. He assured me WebEx understood. "WebEx advertising...," he began. I cut him off. Yeah, this was the outfit that blew their initial marketing budget on a Superbowl ad featuring transvestite RuPaul. Inuendo? Sex? Us? Got to talk with Regis McKenna, the marketing god (Apple, Intel, etc.).

    Recent Writing

    Recent Reading

    Business Process Change by Paul Harmon
    It's Alive by Stan Davis and Christopher Meyer
    The Future of Work by Tom Malone
    Creating Value with Knowledge by Eric Lesser and Larry Prusak
    The Moment of Complexity by Mark Taylor
    Fast Food Nation by Eric Schlosser
    The Sorcerer's Apprentice: My Life with Carlos Castaneda by Amy Wallace
    The 80/20 Individual by Richard Koch

    Emotional Design by Don Norman
    Guns, Germs and Steel by Jared Diamond

    = Not finished. Too early to rate.
    I review most of the books I read in the Internet Time Blog book department.


    Internet Time Blog
    Learning Circuits Blog
    Workflow Instute Blog
    eLearning Jump Page
    Workflow Institute

    "I think this may be a theme for the decade-that we're going to take packages of things and unbundled them and reassemble the parts. It happens with cultures and biological organisms. It also happens with governments." Danny Hillis

    Jay Cross
    Internet Time Blog

    email: [email protected]
    voice: 510-528-3105
    web: http://www.internettime.com/blog

      Internet Time Group

    Carpe annum! January 31, 2004

      Happy New Year!

    You signed up to receive sporadic email from Internet Time Group. This is person-to-person, how-Jay-really-feels sort of stuff. Forgive the typos and over-the-top language.

    The Future

    My predictions for 2004: Conflict in the Middle East, Taxes Rise, Time Flies, Entropy Increases, Shit Happens, Study finds "There's No Free Lunch," and consumers ask "What's in it for me?"

    If you want to tackle something tougher, try looking at 2014. You need to divorce yourself from the present to get there. That's the role of scenario planning, a discipline for looking way out there.

    The Edinburgh Scenarios focus on eLearning circa 2014. You're invited to take part. I'll be co-hosting a free webinar on the Edinburgh Scenarios the morning of January 20. eLearning Forum will take them as their January focus. I hope you'll share my enthusiasm for brainstorming the possibilities and shaping our vision of the future. Monitor internettime.com for announcements and invitations. Since Scottish Enterprise is sponsoring the scenario project, some participants will win wool and whisky.

    Metrics -- Does It Matter?

    My eBook on measuring the value of eLearning has met with mixed reviews. A KM guru I truly respect wrote me, "I love this book! You have both the sizzle and the steak. Great style, great look, great content." Another industry leader emailed me, "Can't imagine anything I'd add or change ... for anyone looking for a real understanding of ROI, as well as various ways to calculate their return, this is the best A-Z guide I have read. And you hit the nail on the head ... it's ultimately about performance and the cost of improving performance." The only other comment I received was a consultant writing a book on performance evaluation who said, "I found it to be mostly a essay on various miscellaneous metrics topics, but it was not very useful. There was a lot on what shouldn't be done and the weaknesses of existing metrics, but not much on WHAT SHOULD BE DONE."

    You can order Metrics for $25 and see for yourself.

    How to Order...

    Push and Pull

    I enjoy reading the New York Times and the content it pushes at me. On the other hand, I prefer picking and choosing websites to catch up with rather than overloading my inbox with their email alerts. I go to sites that exert the strongest pull on me at the time. I asked a fellow at eLearning Producer how I could improve my blogs; he told me to add more push. Okay. (This is for you, my friend.)

    I'll continue to send out sporadic emails, but if you want to keep up with my doings, or lots of blogs and news items, on your own schedule, you really need to get into RSS. Syndication. RSS ("Really Simple Syndication") lets you to sift though an amazing amount of information, only drilling down to detail when you are interested. A free program called BlogExpress shows me the headlines and a teaser from several dozen blogs I enjoy keeping up with. If I see something I like, I click for more. Bloglines, a free hosted service, tracks more obscure things for me. It alerts me to items that mention Workflow+Learning or Internet+TIme+Group. Take it from me, this is simple. Go to Edu_RSS to get a feel for what I'm talking about.


    The 20/80 Rule

    On Learning Circuits Blog last month, Sam Adkins posted an item entitled "We are the Problem. We are Selling Snake Oil," that declared that Training doesn't work, eLearning doesn't work, Blended leanring doesn't work, KM doesn't work." (Disclaimer: Sam and I are co-founders of the Workflow Institute.) Sam expected to start a debate, but instead he began a movement. His article was emailed far and wide. A record number of people responded on the Leanring Circuits blog. Few disagreed that learning and KM were out of touch with the requirements of business.

    This lit up my cerebral panels. If Sturgeon's Law ("90% of everything is crap") applies to learning, isn't it time to take out the garbage? If lectures, courses, shovelware, PowerPoints, and assorted chrome aren't doing the job, let's flush 'em down the toilet. We can simplify our lives and improve out reputations by eradicating exercises that are irrelevant, unclear, poorly packaged, dogmatic, boring, unsupported, or not engaging.

    We would become champions of purposeful learning that works. I imagine we'd be promoting discovery learning: watching others, solving problems, creating one's own vision, picking things up from others, and taking time to reflect. Conversation, dialog, and debate are great teachers. We'd make learning part and parcel of figuring things out, from Googling an answer to being prompted by a smart system. Teaching others works because it requires reflection and making our own connections. Storytelling works because our internal storytellers create our own private versions that relate to what we already know and believe.

    If not now, when? If not us, who?

    Workflow Institute

    Sam Adkins and I have opened the Workflow Institute to promote the understanding of real-time enterprise-level learning in industry and government. We're giving presentations, writing white papers, helping vendors educate their customers, and providing a news feed on the convergence of learning and enterprise applications.

    We're experiencing some pushback from people who think Sam and I are calling for turning ALL training into some Orwellian nightmare. For example, Stephen Downes wrote, "Honestly, if it's all about productivity, I want to pack up my computer and take up a new line of work. These predictions by Sam S. Adkins of the Workflow Institute seem well grounded, but they miss the wonderment that defines real change. 'Enterprise Application Integration accelerates.' Yawn. 'Productivity gains from new mobile technology explode.' Sigh. Where's the motivation, the urgency? He could have written all his predictions in one line: online learning will continue to be commodified and co-opted. Is all this what people really want out of our great new internet?"

    No, we're not saying Workflow Learning is all people want out of the Internet. We are predicting a new era in corporate training fostered by enterprise application integration, web services, contextual collaboration, and learning at the point of need. The motivation and urgency come from replacing lackluster, ineffective training programs with something more effective and less expensive. Our vision is new, so we're groping along with too many four-syllable words and three-letter acronyms. Yawn. Co-opted? C'mon. Sam and I are trying to share some good news, not commodify our life's work.

    Rendezvous in Q1?

    You'll find me at:

    Parting Advice

    If you value your privacy, please follow my example by running AdAware and Spybot to kill off the spyware villains installed on your computer when you weren't looking. (Download these from tucows.com or download.com.) And don't tap anything into a computer at a cybercafe or at a conference's free email stations: they're probably sending your every keystroke to some dubious character.

    Change your passwords. Frequently. And don't be stupid. Somewhere this year I read about a scheme that could crack into the systems of most major corporations. Bait senior executives with a free, high-quality porn site. Most of those who sign up will use their single, all-purpose passwords. Use those passwords to access their corporate accounts. Could this happen to you?

    All the best!

    Jay Cross
    Internet Time Group

    email: [email protected]
    voice: 1.510.528.3105
    web: http://www.internettime.com


    Workflow Institute News

    November 2004 | August 2004 | July 2004 | February 2004 | December 2003