OLS Power Customers

Ted Lehne, Delta Airlines
Thomas Perham, Microsoft
Nanhi Singh, Nokia
Susan Johnson, Department of the Army, eArmy U

What’s your biggest challenge for 2003?

• Tom: Hard sell to the training organization. People like travel, what
  they know. Getting agreement on infrastructure across 23 business units.
  Cultural differences.


• Ted: Obviously, finances are important in the airline industry. Challenge
  is to support demand for eLearning.


• Nanhi: People don’t believe that eLearning can work for technical training. Bringing everyone under a common LMS.


• Susan: Can’t cope with the demand. The solution is meeting soldiers’ need for education. 25% of the participants had not been to college at all. Participation
  in post-secondary education expected to grow from 20% to 50%.


• Jill: The promise of eLearning is to deliver more with less money. This
  means driving costs out of the program. This is tough – lots of the suppliers
  to eArmy U are educational institutions. The EPI (education price index)
  is increasing more than the CPI (consumer price index).