OLL2002 Tom Kelly

Tom Kelly
VP Worldwide Training at Cisco

In the good old days, Cisco rolled out a new product every 4 days and acquired a new company every 15 days. Philosophy is central deployment, decentralized development. Four years ago, John Chambers decreed that Cisco would embrace eLearning. The train was leaving the station. Unfortunately, everyone took off in their separate rental cars.

Competence? Our industry has been lukewarm on competence for at least the last two decades.

eLearning is not just e-Training. At Cisco, it’s information, communication, collaboration, and training. It’s all about content. We care about whatever makes people effective. Don’t focus on how to put courses online; rather, figure out how to make people successful.

FELC – 24,000 sales people in the Field eLearning Connection
73% more productive
75% accelerate selling ability

Partner eLearning Connection
72% cut costs 50+%
74% accelerate my ability to sell by 50% or more
76% more satisfied by 50% or more
56% increase sales/revenue by 50% or more
73% are more productive on the job

These metrics are about business impact.

Mfg: 40% improvement in time to competence

Soon to introduce Customer eLearning Connection
Free now, probably for cost later on as a subscription, price rising as you go deeper.

IP Centric Multimedia Studio
$7.5 million four-studio video broadcast facility
40-50 live events/month
12000 VODs/quarter
1000 online meetings/quarter
cheaper than teleconference

4-6 hours after an event, Chambers’ message is available anywhere in the world.

“Rich media works.” Cisco believes in the power of video. The nine-person video staff reports to Tom. There’s no chargeback for this. It’s corporate infrastructure.

Measuring ROI
· Cost avoidance
· Time efficiencies (which does not count opportunity cost of learners who learn in half the time)

Savings from eLearning last year = $133 million ($73 million in avoided costs, $60 million in time efficiencies.)

foundation essentials
executive involvement (Chambers doesn’t just talk about it; he uses it.)
learning=communication
innovate + standardize
it’s all about content

Informal content not well supported in the marketplace

Posted by Jay Cross at September 23, 2002 11:50 PM | TrackBack