KM and Learning: Separated at Birth?

Seventy people attended this morning's eLearning Forum to discuss the convergence, or lack of same, of Knowledge Management and eLearning, fifty of us in a conference room in Redwood Shores and the remainder participating via Interwise.

I kicked things off with a few observations:

  • The Glossary on my site defines knowledge management as "whatever you want it to be."
  • The director of a knowledge management institute in Europe told me he expected KM and eLearning to converge in three years. I suggested we start right now.
  • IBM's Larry Pruzak says the smokers standing outside an office are a great catalyst to grassroots KM: they come from all ranks and departments, and and are free to talk about whatever comes to mind.
  • "Information is not instruction," says Dr. David Merrill. So KM is not eLearning. So what? If it gets the job done, why does what we call it matter?
  • Why are KM and eLearning generally cast in adversarial rather than cooperative roles?

Several of us plan to write articles on what we heard today. Soon, notes and pictures will appear on eLearning Forum's website.

In the wrap-up, I contributed a new meme to the KM toolkit: Virtual Smokers. You don't have to ruin your lungs to talk with people in other departments and at other levels.


Posted by Jay Cross at August 15, 2003 11:31 PM | TrackBack
Comments

Information Week agrees with my take on KM.

Need To Know Aug. 18, 2003

Knowledge management has gone from pie-in-the-sky promises to more-realistic applications
By Tony Kontzer

This just in from the knowledge-management front: Whatever your company is doing in this area, and it probably should be doing something, don't call it knowledge management. Many people take a rather dim view of that term. OK, let's not mince words: Knowledge management might as well have promised to wash the dishes and mow the lawn for all the hard business benefits many companies believe they've gotten from it. Yet even as they ditch the baggage-laden nomenclature, companies are moving ahead with IT-enabled initiatives to better gather and share the expertise and data that lives within their organizations. Half of companies in InformationWeek Research's second-quarter Priorities survey list knowledge management as a top technology priority. What they're doing is toning down the pie-in-the-sky initiatives of yesteryear into simpler, more-focused business strategies, enabled by less-obtrusive technologies that leverage, above all, search and collaboration.

"A lot of knowledge-management disasters occurred because someone with a grand initiative tried to get their arms around the whole enterprise," says Art Murray, managing director of the George Washington University Institute for Knowledge Management. "Often such things collapse under their own weight."

Posted by: Jay at August 27, 2003 01:16 PM

Dave Pollard on SOCIAL NETWORKING, SOCIAL SOFTWARE AND THE FUTURE OF KNOWLEDGE MANAGEMENT.

Posted by: Jay at August 30, 2003 02:11 PM

30 Poppy Lane
Berkeley, California 94708

1.510.528.3105 (office & cell)



Subscribe to this Blog

Enter your email address to subscribe. We vow never to share your information with anyone. No Spam.

Subscribe Unsubscribe

Reference Pages

Articles
Blogs
Building Community
CSS, Semantic Mark-Up, and codes
Design
First Principles
Glossary
How People Learn
Knowledge Management
Learning Links
Learning Standards
Making It Work (Implementing)
Metrics & ROI
Presentations
Psychology
Social Software
String theory
The eLearning Museum
Time
Visual Learning


Search


Our Infrequent Newsletter
Sign up for our sporadic newsletter.
Email:


Entries by category...

Blogging
Books
Collaboration
Customer care
Design
Emergent Learning
handbook
Jokes
Just Jay
Learning
Meta
Networking
Outbound
Recycled from Blogger
Ref
store
The Industry
Time
Visual
Workflow-based eLearning


Blogroll


Internet Time Group



© 2004 Internet Time Group



Click for Berkeley, California Forecast
Berkeley, California


Recent entries

New Blog
Blogger Experience, Housekeeping, Something New
Loosely Coupled
Above all
Demographics is destiny
Are you setting the bar high enough?
Virtual Apps
Aerobic Learning
Work as Video Game
Oracle and Macromedia, Sitting in a Tree
The Blogosphere
ASTD Silicon Valley
Performance Support
Kingsbridge Conference Center
First Post by Email
Transition
Inactive Blog
RSS Feed for New Site
Comment Spam
Testing ... testing ... 1...2..3
IT Doesn't Matter - Learning Does.
All blogging is political
Mutlimedia Learning
Damn, damn, double damn
Nonverbal impact?
The New Religion
Shhhhh.....
Wolf! Wolf! Wolf! Wolf! Wolf! Wolf!
Business Process Management (2)
Really Big
Business Process Management Conference
WorkFLOW
Don't Lose a Common Sense: LISTEN
It's only natural
Gmail!
Go with the flow
Time Out for the Fair
Informal get-together in SF this Wednesday
Repetition, reverb, and echoes
Who Knows?
Ur-blogging
Cognitive Mapping
Push vs pull
The Big Picture on ROI
Art Break
TDF Finale
New Community of Practice Forming
Dropouts
More TDF04
Training Directors Forum 2004
A Rare One-Liner
PlaNetwork LIVE 2
PlaNetwork LIVE
ASTD 2004 Leftovers
Googlism
Worker Effectiveness Improvement, not KM
Upcoming Events
eLearning Effectiveness?
Jay's Talk at ASTD
Mintzberg & Cooperider
Lest ye forget
ASTD International Conference & Exposition 2004
Knowledge Tips
What is Workflow Learning?
ASTD msg 1 of n
Look out, it's Outlook
Collaboration at ASTD Next Week
Tell me a story
User indifference
Interdependence
The shortest presentation on metrics you will ever hear
Back to Blogger
Windows fixes
The Alchemy of Growth
Grab bag
Very loosely coupled
E-Learning from Practice to Profit
Robin Good kicks off Competitive Edge
China Bloggers
Sonoma Dreaming
Upcoming Events
Emergent Learning Forum: Simulations
'Lanta
The Best Things in Life Are Free
Metrics and Web Services
OpEd: ROI vs. Metrics
e-Merging e-Learning
Loosely Coupled
Search me
Exercise?