Hi Jay. If I were attending the Forum, my one talking point for what's coming down in the next 18 months would be: "Has anybody noticed that the discorse regarding the future of eLearning has been almost entirely focused on products and technology? What about eLearning services? Does anybody care?"

While products and technology are obviously important, it appears that very few people are digging very deep on the services side of the business. Obviously I have a vested interest in this topic (since the company I work for offers eLearning services), but I would love to see a more serious discussion of what is being done (and what is possible) in terms of services, i.e. content support, on-demand personalized instruction, on-the-job performance support, expertise locator services, memory support services, topic-based reactive and proactive mentoring, and others.

In my view (and in the view of my colleagues), eLearning services not only have the ability to enhance learning and boost productivity when purchased on their own, but they can also be used to complement, improve and cement the long term impact of a wide-variety of training initiatives being implemented today. There seems to be a lot of opportunity here. But perhaps we're alone in this view? Who knows?

Anyway, that's it. Thanks for everything and have fun tomorrow.

--Andrew Williams

Hi,Jay

I am yor reader from Taiwan. I have read your blog for a long time. I learned a lot from you contribtion.

I　think sometimes fast answer is not good for coporate worker. We need some time to figure out our own answer instead of workflow-based performance support.

I think what we really need is effective learning.

Sometimes we learn naturally from our inside signals.

I agree with the importance of web standards, but I'd really like the focus to be, and the word used to describe it, integration. Since you were at TechLearn you saw the workplace of the future that IBM was showing and I do believe that is possible. The reality is a lot of the information, data, and knowledge necessary to achieve that workplace exists in disparate systems. If we can get them all to play nicely together, e-Learning could truly encompass Knowledge Management and Electronic Performance Support systems too. Thanks for asking!