Jay,

Why does everything have to be so black and white all the time? Sure, KM is guilty of all the hyperbole that the e-learning industry suffers from, but to say it is a 'bullshit issue' just seems myopic to me. IMHO, I think you've framed the issue the wrong way - it's not about changing behaviour, its letting people get things done (though perhaps the industry makes too grand claims for what KM can deliver). Perhaps this is the difference between KM in the small and KM at the large scale. I think KM in the small could be very useful - if you have an infrastructure in place (social or technical) that can help me get unstuck at my point of need then I can't see how this can be anything but helpful. Even if this knowledge is as simple as letting me find the one guy in the building who knows how to get round the software glitch I'm currently struggling with. For me, the real problem with KM is being willing to pay the human/organisation cost rather than the cost of implementing some large technical KM system. I reckon you could probably do 'small KM' on the cheap with simple tools such as Public Folders in Outlook and simple Intranet pages - but there would still be a large human investment required. You always have to pay the piper in some way...

Cheers,
Sherlock_yoda
P.S. I'm in real danger of sounding like an idiot here as my knowledge of KM is only slightly greater than my knowledge of fluid dynamics...

Don't I feel like an idiot! Sorry Jay, I should read posts more carefully....you didn't say this at all, did you?

Ahem, cough...I'll be leaving now...

Sherlock_yoda

i like it