It's late. I should be in bed. But this simply cracked me up> EDS: Running with the Squirrels. Things have apparently changed since the days when Ross Perot was calling the shots.

Perhaps I'm easily amused this evening, but this quote from Michael Schrage also brought a smile to my face:

    "I think "knowledge management" is a bullshit issue. Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won't change your behaviour one iota. People choose not to change their behaviour because the culture and the imperatives of the organisation make it too difficult to act upon the knowledge. Knowledge is not the power. Power is power. The ability to act on knowledge is power. Most people in most organisations do not have the ability to act on the knowledge they possess. End of story."

More of the same

Posted by Jay Cross at November 21, 2003 12:09 AM | TrackBack


Why does everything have to be so black and white all the time? Sure, KM is guilty of all the hyperbole that the e-learning industry suffers from, but to say it is a 'bullshit issue' just seems myopic to me. IMHO, I think you've framed the issue the wrong way - it's not about changing behaviour, its letting people get things done (though perhaps the industry makes too grand claims for what KM can deliver). Perhaps this is the difference between KM in the small and KM at the large scale. I think KM in the small could be very useful - if you have an infrastructure in place (social or technical) that can help me get unstuck at my point of need then I can't see how this can be anything but helpful. Even if this knowledge is as simple as letting me find the one guy in the building who knows how to get round the software glitch I'm currently struggling with. For me, the real problem with KM is being willing to pay the human/organisation cost rather than the cost of implementing some large technical KM system. I reckon you could probably do 'small KM' on the cheap with simple tools such as Public Folders in Outlook and simple Intranet pages - but there would still be a large human investment required. You always have to pay the piper in some way...

P.S. I'm in real danger of sounding like an idiot here as my knowledge of KM is only slightly greater than my knowledge of fluid dynamics...

Posted by: mindful_learner at November 21, 2003 01:30 AM

Don't I feel like an idiot! Sorry Jay, I should read posts more didn't say this at all, did you?

Ahem, cough...I'll be leaving now...


Posted by: mindful_learner at November 21, 2003 06:07 AM

i like it

Posted by: paris hilton nude picture at June 30, 2004 01:08 AM

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