Essential KM

Denham Grey has written a wonderful synopsis of lessons learned with knowledge management. He absolutely nails it. With no puffery. A must-read. Sample:

    We need to focus here!, is a common cry so please take your pick:, customer insights, solutions to common problems, mapping what we know, building yellowpages, inventory [intellectual, human, structural, customer] capital, building relationships, capturing product knowledge, monitoring competitors, mining transactions, capturing web behavior.

    Aha said the sage, what you need is balance, a bit here and some from there so: Start small, grab the low hanging fruits, avoid enterprise wide technology solutions, culture an ecology of communities, encourage an informal idea market, work on hiring profiles, start new web forums that cut across silos, play with language, cultivate the emergent activists, encourage boundary spanners, staunch the IC outflow through professional networks by listening to frustrations, always watch the outfield, make business intelligence & customer knowledge everyones job, listen to newbies, kill loosers fast......

    OK test yourself:

    * Do we really recognize and value knowledge creation (innovation)?
    * Do we reward learning (even when it comes from failure?)
    * Do we match quality talent with quality ideas even when they are not our own?
    * Do we cultivate relationships and show empathy for intellectual diversity?
    * Do we encourage deep dialog and creative abrasion
    * Can we discover, share and use key business rules?

Denham and I have yet to meet, but he's my primary source of KM wisdom. Go read the rest of his article; it's all precious.

Thanks, Maish, for pointing this one out.

From the "About Me" section of Denham's blog,

    Favorites: Verna Allee has written the top book on knowledge management IMO called 'Knowledge Evolution', while Marc Demarest holds my best spot for an article titled "Understanding Knowledge Management". My best link for learning is: New Conversations About Learning

Incidentally, Denham's "About Me" is the first resume page I've seen that doesn't list its subject's name. Extreme modesty?

Posted by Jay Cross at November 24, 2003 08:07 AM | TrackBack

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