If you're concerned about demonstrating the value of learning, I suggest you check out the Learning Economics Group. This is hot. HP's Tom Hill reports that 70 people have signed up in the past six weeks.
Yesterday morning's meeting featured a presentation by HP Senior Human Performance Consultant Daniel Blair. It was a good session, with several dozen of us paying homage to informal learning, ambient learning, taking a portfolio view, causal chain analysis, intangibles, and more.
The group is to be applauded in their search for the value of learning. I found myself agreeing with a lot of what was being said. In my usual style, I noted that my thinking was not clouded by a PhD in Economics, which appeared to be the dominant degree in the group.
The toughest nut we'll have to crack is the impact of outside events. So many efforts at measuring intangibles oversimplify the environment, suggesting models like this:

That's not the world I live in. Mine's a little more unruly:

I volunteered to speak at a future meeting, prompting Tom Hill to inquire about my presentation last week in Canada. I plucked out the prime slides, recorded an overview, and posted it on the web. At twelve minutes, this is the shrotest presentation on metrics you'll ever hear.
Classic Jay, just a classic diagram. Destined to be ripped off ad infinitum.
M
Posted by: mark oehlert at May 17, 2004 12:33 PM