DOC SEARLS | SATURDAY, AUGUST 31, 2013‘In Here Is New York , E.B. White opens with this sentence: “On any person who desires such queer prizes, New York will bestow the gift of loneliness and the gift of privacy.” That’s because privacy is mostly a settled issue in the physical world, and a grace of civilized life. Clothing, So are walls, doors, windows and shades. MORE >>
JOHN HAGEL | WEDNESDAY, DECEMBER 4, 2013‘I’m going to disrupt the Silicon Valley script. You know the one. Every talk or article coming out of Silicon Valley follows the prescribed template: start with a dazzling description of awesome new digital technologies and then proceed to explore all the wonderful benefits and opportunities that these technologies will bring to us. MORE >>
IRVING WLADAWSKY-BERGER | WEDNESDAY, DECEMBER 11, 2013‘Since the publication of its first report in 2009, I’ve closely followed the Shift Index initiative of Deloitte’s Center for the Edge. One of their major findings is that the return on assets (ROA) of US companies have been steadily dropping, and are now 75 percent lower than their 1965 levels. These three indices are highly interrelated. MORE >>
DAVID WEINBERGER | SUNDAY, JANUARY 13, 2013Of course Aaron was a legendary prodigy of a hacker in the sense of someone who can build anything out of anything. But that’s not what the media mean when they call him a hacker. Neither the JSTOR nor RECAP downloads were cases of hacking in the sense of forcing your way into a system by getting around technical barriers. source ]. source ]. MORE >>
DONALD CLARK PLAN B | SATURDAY, NOVEMBER 2, 2013‘MOOCs are a phenomenon, a wake-up call for Higher Education and wake-up calls, create a sense of urgency, the first step in the process of change. Here are seven MOOC flips that explain why they may be turning traditional Higher Education on its head. global flood of learners has turned up for courses on every imaginable topic. Let’s flip this. MORE >>
- How writing a blog can make you a better manager. EUEN SEMPLE | TUESDAY, AUGUST 13, 2013
- The future of academic certification: universities, MOOCs, aggregators, and peer reputation ROSS DAWSON | MONDAY, FEBRUARY 4, 2013
- ABC: 10 reasons NOT to create a course and 10 other options JANE HART | SATURDAY, MARCH 23, 2013
- Neoliberalism and MOOCs: Amplifying nonsense GEORGE SIEMENS | MONDAY, JULY 8, 2013
- Serving Experience As The Product ADAPTIVE PATH | MONDAY, SEPTEMBER 16, 2013
- PKM in 34 pieces HAROLD JARCHE | TUESDAY, OCTOBER 29, 2013
- Losing Aaron Swartz DOC SEARLS | SATURDAY, JANUARY 12, 2013
- A Contrarian View on Resilience JOHN HAGEL | MONDAY, APRIL 1, 2013
- 195 posts about MOOCs JAY CROSS | TUESDAY, FEBRUARY 19, 2013
- [berkman] Anil Dash on “The Web We Lost” DAVID WEINBERGER | TUESDAY, APRIL 2, 2013
- BYOD: 7 reasons to leave them to their own devices DONALD CLARK PLAN B | SATURDAY, MARCH 9, 2013
- Tilting At Windmills, The Internet Edition STEVEN BERLIN JOHNSON | TUESDAY, FEBRUARY 5, 2013
- An Infographic Depicting Learning & Collaboration in Action DAN PONTEFRACT | WEDNESDAY, FEBRUARY 20, 2013
- Take the 10 Tools Challenge JANE HART | TUESDAY, JANUARY 8, 2013
- The Failure of Udacity GEORGE SIEMENS | FRIDAY, NOVEMBER 15, 2013
- Five Ways People Adopt And Love Change ADAPTIVE PATH | FRIDAY, OCTOBER 25, 2013
- From hierarchies to wirearchies HAROLD JARCHE | SUNDAY, MARCH 17, 2013
- How advertising can regulate itself DOC SEARLS | SUNDAY, FEBRUARY 24, 2013
- Getting Stronger through Stress: Making Black Swans Work for You JOHN HAGEL | MONDAY, APRIL 8, 2013
- The Collaborative, Sharing Economy IRVING WLADAWSKY-BERGER | WEDNESDAY, AUGUST 14, 2013
- [berkman] Diana Kimball: Coding as a Liberal Art DAVID WEINBERGER | TUESDAY, FEBRUARY 5, 2013
- Too cool for school: 7 reasons why tablets should NOT be used in education DONALD CLARK PLAN B | SUNDAY, FEBRUARY 24, 2013
- “Blogging is just people showing off” EUEN SEMPLE | THURSDAY, NOVEMBER 14, 2013
- The TED of all Leadership Management Conferences – A Review of the Drucker Forum 2013 DAN PONTEFRACT | MONDAY, NOVEMBER 18, 2013
- 5 characteristics of how Knowledge Workers like to learn at work JANE HART | THURSDAY, APRIL 25, 2013
- Negating the learner in the learning process GEORGE SIEMENS | SUNDAY, FEBRUARY 3, 2013
- Extending Pixar’s Rules of Storytelling to Experience Design ADAPTIVE PATH | TUESDAY, APRIL 9, 2013
- We need to learn how to connect HAROLD JARCHE | SUNDAY, MARCH 3, 2013
- Let’s help Airbnb rebuild the bridge it just burned DOC SEARLS | TUESDAY, MAY 28, 2013
- Strategy Made Simple – The 3 Core Strategy Questions JOHN HAGEL | TUESDAY, JULY 9, 2013
- A Few Words on ePortfolios STEPHEN DOWNES: HALF AN HOUR | WEDNESDAY, OCTOBER 23, 2013
- Aaron Swartz and the future of libraries DAVID WEINBERGER | SATURDAY, NOVEMBER 9, 2013
- Big Data – bums on seats measures wrong end of learner DONALD CLARK PLAN B | THURSDAY, NOVEMBER 14, 2013
- Our future depends on the humanization of work ROSS DAWSON | MONDAY, FEBRUARY 25, 2013
- Apparently, Organizational Culture is Crap DAN PONTEFRACT | TUESDAY, JULY 2, 2013
- Are you supporting new fashioned learning in the workplace? JANE HART | THURSDAY, JANUARY 31, 2013
- MOOCs: How did we get here? GEORGE SIEMENS | THURSDAY, NOVEMBER 7, 2013
- You can’t enforce curiosity EUEN SEMPLE | SUNDAY, SEPTEMBER 22, 2013
- The future of learning is the future of work HAROLD JARCHE | THURSDAY, JANUARY 31, 2013
- TV 3.0 DOC SEARLS | WEDNESDAY, APRIL 24, 2013
- Take the 10 Tools Challenge in 2013 JANE HART’S PICK OF THE DAY | TUESDAY, JANUARY 8, 2013
Google is all about the numbers. Questioning the value of management, the Googlers founded Project Oxygen to investigate the characteristics of successful and less successful managers.
Employee surveys and performance reviews pinpointed eight key behaviors of the company’s most effective managers.
A good manager:
1. Is a good coach
2. Empowers the team and does not micromanage (See the sidebar “How Google Defines One Key Behavior”)
3. Expresses interest in and concern for team members’ success and personal well-being
4. Is productive and results-oriented
5. Is a good communicator—listens and shares information
6. Helps with career development
7. Has a clear vision and strategy for the team
8. Has key technical skills that help him or her advise the team
Now each manager receives specific feedback on items such as:
“My manager has frequent 1:1′s.”
“My manager provides difficult feedback constructively.”
“My managers helps me understand how my work impacts the organization.”
Managers’ scores have been rising across the organization.
For more information, see David Garvin’s HBR article How Google Sold Its Engineers on Management.
JOHN HAGEL | MONDAY, OCTOBER 7, 2013‘At a time when we’ve all become obsessed with the power of story-telling, I’ve become increasingly focused on the missed opportunity to harness the much greater power of narratives, especially for institutions. Yes, yes, I know that most of us use these two terms interchangeably – stories and narratives are viewed as the same thing. Will you? MORE >>
DOC SEARLS | SUNDAY, OCTOBER 6, 2013This presents a crisis not only for newspapers, magazines and television — but also, according to the stock market, for Facebook. We just don’t look at advertising, respond to it, or believe it, as much as we once did, wherever it appears. Maybe this is the reason: There are no writers in advertising anymore. Michael is right. Again, free. MORE >>
HAROLD JARCHE | SUNDAY, OCTOBER 27, 2013‘Sense-making is where the real personal value of PKM lies. The The knowledge gained is an emergent property of all sense-making activities. In the PKM framework of Seek, Sense, Share it is often sense-making that is most difficult to master. Validation (ensuring that information is reliable, current or supported by research). MORE >>
CLARK QUINN | TUESDAY, OCTOBER 22, 2013‘Last week, I talked about what L&D could (and should) look like. In thinking about how to move folks forwards, I’m working on looking at various ways to characterize the different elements, and what various levels of profession should be. Here’s the thinking: We start with the culture of the organization. So, does this make sense? MORE >>
GEORGE SIEMENS | FRIDAY, OCTOBER 18, 2013‘Several presentations this next week that might be of interest to readers: 1. Open Access Week at Athabasca University. Daily presentations starting Oct 21 on MOOCs, OERs, open access, libraries, and more. Schedule and access details have now been posted. The session will be held here in Bb Collaborate. MORE >>
- Let’s Stop Kidding Ourselves and Start Innovating in Education ANDY MCAFEE | WEDNESDAY, OCTOBER 23, 2013
- Armando Pisani: the pioneer who holds the key to immediate increases in school attainment? DONALD CLARK PLAN B | MONDAY, OCTOBER 7, 2013
- On the Three or Four Problems of Connectivism STEPHEN DOWNES: HALF AN HOUR | THURSDAY, OCTOBER 3, 2013
- Learning is the work HAROLD JARCHE | WEDNESDAY, OCTOBER 2, 2013
- Return on Intangibles JAY CROSS | SUNDAY, OCTOBER 6, 2013
- What does change(d) look like? CLARK QUINN | WEDNESDAY, OCTOBER 16, 2013
- Why Are Americans so Divided? Why Are We so Angry? IRVING WLADAWSKY-BERGER | TUESDAY, OCTOBER 15, 2013
- [templelib] Temple Univ. library symposium DAVID WEINBERGER | SUNDAY, OCTOBER 20, 2013
- Keys to innovation: Tapping communities of lead users ROSS DAWSON | WEDNESDAY, OCTOBER 30, 2013
- Future of work is complex, implicit and intangible HAROLD JARCHE | WEDNESDAY, OCTOBER 9, 2013
- Jeff Bezos: his management values JAY CROSS | WEDNESDAY, OCTOBER 2, 2013
- Building the new skills of the connected workplace JANE HART | WEDNESDAY, OCTOBER 9, 2013
- Almost Daily Outline DOC SEARLS | FRIDAY, OCTOBER 11, 2013
- [dplafest] Dan Cohen opens DPLA meeting DAVID WEINBERGER | FRIDAY, OCTOBER 25, 2013
- Narrative and Passion JOHN HAGEL | MONDAY, OCTOBER 21, 2013
- There is no hourly rate on internet time HAROLD JARCHE | WEDNESDAY, OCTOBER 23, 2013
- As more jobs are automated, how many of us will still have productive work? ROSS DAWSON | TUESDAY, OCTOBER 8, 2013
- Design thinking & complexity pt 1 DAVE SNOWDEN | THURSDAY, OCTOBER 3, 2013
- Let’s destroy the panopticons DOC SEARLS | SATURDAY, OCTOBER 19, 2013
- Rethinking the Work of Leadership DAN PONTEFRACT | THURSDAY, OCTOBER 17, 2013
- The greatest MOOC conference in the history of MOOCs GEORGE SIEMENS | WEDNESDAY, OCTOBER 2, 2013
- Subversive thoughts HAROLD JARCHE | FRIDAY, OCTOBER 18, 2013
- Required watching for any TED speaker: The science of stage fright TED | WEDNESDAY, OCTOBER 16, 2013
- An open disposition moment by moment EUEN SEMPLE | MONDAY, OCTOBER 28, 2013
- The only way publishing can escape the forest of silos DOC SEARLS | MONDAY, OCTOBER 14, 2013
- A Review of SAP Jam DAN PONTEFRACT | MONDAY, OCTOBER 21, 2013
- Some Further Thoughts on Corporate Narratives JOHN HAGEL | MONDAY, OCTOBER 14, 2013
- Lateral Organizations HAROLD JARCHE | FRIDAY, OCTOBER 4, 2013
- CNN names its top 10 thinkers of 2013, and 7 of them have given TED Talks TED | WEDNESDAY, OCTOBER 23, 2013
- The Virtuous Cycle of Existing Theory and Big Data ANDY MCAFEE | THURSDAY, OCTOBER 3, 2013
- IIW Challenge #1: Sovereign Identity in the Great Silo Forest DOC SEARLS | MONDAY, OCTOBER 14, 2013
- Jeremy Gutsche #DevLearn Keynote Mindmap CLARK QUINN | WEDNESDAY, OCTOBER 23, 2013
- Smart Cities: A kind of 21st Century “Urban Electrification?” IRVING WLADAWSKY-BERGER | WEDNESDAY, OCTOBER 2, 2013
- Sense-making for success HAROLD JARCHE | SUNDAY, OCTOBER 13, 2013
- 20 Wonderful Effects Exercise Has on the Mind PSYBLOG | WEDNESDAY, OCTOBER 9, 2013
- The Hierarchy of Education DAN PONTEFRACT | MONDAY, OCTOBER 28, 2013
- Design thinking & complexity pt 2 DAVE SNOWDEN | FRIDAY, OCTOBER 4, 2013
- Oculus Rift: learning machine that will blow your mind! DONALD CLARK PLAN B | TUESDAY, OCTOBER 8, 2013
- How to Use Design Thinking to Improve Your Nonprofit’s Digital Strategy BETH KANTER | TUESDAY, OCTOBER 22, 2013
- PKM Workshop 2013 HAROLD JARCHE | SUNDAY, OCTOBER 6, 2013
- Kevin Breel talks to the Today Show about his viral video TED | TUESDAY, OCTOBER 8, 2013
This is a memo.
We are human beings.
I’m soundly convinced that Learning Platforms are crowding out Learning Programs. This is an inevitable part of moving from Stocks to Flows, from Push to Pull, from institutional control to personal freedom, and from rigid industrialism to flexible, more human work environments. Focus on improving the learning ecology rather than tackle one event at a time.
“Learning in advance” doesn’t work in a realtime world, so learning and work have converged. Learning is simply an aspect of getting the job done. Learning new things — sometimes by inventing them — is an obligation of corporate citizens. Most of this learning takes place in the workplace. The learning platform is the organization itself, not some separate entity.
I call these learning aspects of an organization its Workscape. A Workscape is a metaphorical space. The Workscape can include the water cooler, the Friday beer bust, the conversation nook at the office, wi-fi in the cafeteria, the enterprise culture, in-house communications, access to information, cultural norms around sharing and disclosure, tolerance for nonconformity, risk aversion, organizational structure, worker autonomy, and virtually any aspect of the company that can be tweaked to enable people to Work Smarter.
This afternoon I’ve been trying to come up with next practices for Workscapes in general. What are the design principles for optimal workscapes? What aspects of good learning should migrate into the Workscape. A starter list:
- All learning is self-directed. Give people the freedom to chart their own course. “I like to learn but I hate to be taught.” Set high expectations and people live up to them. Help people make sense of and prosper in the world and the workplace.
- Conversations are the stem-cells of learning. Foster open, frequent, frank conversation both virtually and in person.
- Experiential learning is magic. People learn by doing. Encourage experimentation. Insure that managers and mentors understand the impact of “stretch assignments.” JDI. Broadcast opportunities and projects.
- Teach people the least they need know to tackle things on their own.
- Make it drop-dead simple to access people in the know, the lessons of experience, how-to information, and performance support.
- Learning is social. Encourage participation in communities. Narrate your work and share with others. Communities and guilds create knowledge as well as consume it.
- We want what we want, no more. Whenever possible, provide choices. Give me the pieces to create personalized learning experiences.
- Learning is for everyone, not just novices and up-and-comers. You can’t expect to prosper without it. Make sure everyone’s covered.
- Learning takes reinforcement in order to stick. Seek feedback. Blog, tweet, and otherwise share your reflections. Revisiting what you learn fixes it in memory.
- Innovation is born of mashing up concepts from different disciplines. Encourage looking outside the box.
- Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines.
- People confuse learning with schooling. Build lessons on learning how to learn into the Workscape itself.
I’ll keep building the list but I’m hungry for more. I don’t want to get caught thinking small. What other aspects of sustaining the organization should be here?
Most of the value of organizations derives from Social Capital. (See my post Measure what’s important.) Were you able to deconstruct an organization into molecules of social capital, you’d have:
- human capital – the know-how of the workforce
- relationship captal – your reputation and ways of working with customers and partners
- structural capital – processes, systems, and secret sauce
Thus far, my list deals with only human capital. Help me think through the role of the Workscape in leveraging relationship capital and structural capital as well.