The
only good thing about this book was that it told of the importance to
revisit the project and measure its success after go-live. Aside from
that I found this book to be useless. It was clearly written by someone
who has never implemented an ES. This book is what an SAP salesman would
give to CIO/CEO level customers. The big bang methodology he endorses
is nothing but a recipe for disaster. When this is used the only thing
it ensures is that an organization will be dependent on consultants for
the forseeable future. He is way off base and delivers very little proof
or personal experience.
Davenport
does a brilliant job of explaining what enterprise systems are and what
they can accomplish in any organization.
With
an easy-to-read writing style, Davenport clearly explains how to go about
getting the kind of results from ESs which business executives expect.
While many people involved in implementations might get lost in the details
and lose sight of the overall objective, Davenport offers extremely useful
check-lists and guidelines to make sure your bosses will be happy. Finally,
the multitude of real-life examples reassures the reader that the book
is not just a set of theoretical hypotheses. I couldn't imagine planning
a future ES or working on an existing one without knowledge of this book.
One thing's certain: Nobody is going to install ERP without a boatload of training.
Davenport focuses mainly on operations, on transactions, and on connections. Not much about people. No mention of eLearning. This is odd.
