Getting To Yes!

I’ve resolved to get better at taking video and I plan to share my journey online. I’m going to produce several book reviews as practice. Expect #bloopers.

Video notes:

I shot this several months ago with a four-year old $900 Canon HF10 videocam. The camera has crapped out: left sound monitoring is laden with static. Only records the left channel. It’s also a pain to thrash through the settings. I’ve posted this for comparison to video from my new camera.

nikon

For Christmas, I gave myself a Nikon D5200 DSLR for $500. Now I’m learning how to use it to capture video vignettes.

I need some guinea pigs to practice on. Perhaps yourself if you want to drop by my studio in Berkeley. I can also make local house calls for a shoot.

The Weary Optmist

wearyI am half way through reading a novel entitled The Weary Optimist, a novel of Bad Bosses, Bad Jobs, Bad Sex and “The 36 Reasons To Be Glad You Don’t Work in Human Resources” by Dale Dauten. I’m ROTFL.

We would try to create training designed for the very people who made the crack about getting out of training classes. We developed online training experiences, and if they watched the videos and answered a few questions about htem, they could skip attendance at the classroom session.

 

It works so well that we were able to greatly reduce the number of classroom sessions, which saved a fortune in Danishes and bagels alone, not to mention staff hours. Genius, no?

 

No.

 

It turns out that very few people who work in Training are interested in ways to eliminate people who work in Training.

The unhearing monolith

Monolith-Sun-Moon

Amazon emailed me that they’d cancelled all my Christmas present orders. Something wrong with my credit card. No middle initial? I’ll never know. The monolith is top-down, never bottom-up. Amazon doesn’t give a reason… or a phone number to ask.

Once upon a time, we got to interact with merchants. We would uncover what wasn’t working and fix it. No longer. Now it’s take it or leave it. We’re right and you’re wrong, and we’re not going to tell you why. The email from Amazon said, “We’ve cancelled your order,” not “Please fix your credit card information.” Too bad it’s so close to Christmas.

Don’t you hate it when a company sends you a notification that they’ve decided to change their policy around privacy or to impose new fees, and the return address is DO-NOT-REPLY?

Here’s an opportunity for high-minded merchants: treat your customers like people.

Merry Christmas, Jeff.