December 17, 2011
Best of Working Smarter Daily January 1, 2011 to December 17, 2011 Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 patterns, social psychology, value network analysis, anthropology, complexity theory, and more. Working smarter embraces the spirit of agile software, [...]
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December 17, 2011
One of the key tenets of Unmanagement is DELIGHT CUSTOMERS. Companies that fail to delight customers will soon face a Customer Spring. Rather than gather in the main square, customers will take their business elsewhere. Many corporations will disappear not just from the Fortune 500 but from the face of the earth. I won’t shed [...]
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