Hire Jay

Think big. Work smarter. Contact Jay.

Jay Cross’s stories will expand your thinking and enliven your meetings. He will inspire your team to accomplish more with less in record time.
Jay distills lessons from…

  • cognitive science
  • business administration
  • how people learn
  • social computing
  • brain science
  • psychology & motivation

…to boost sales, improve customer service, and empower people to innovate.

His speaking style is vibrant, humor-laden, energetic, and compelling.

Mixing case studies, stories, and actionable recommendations together with humor, and easy-to-understand language, Jay provides much more than buzzwords and back-patting. He also writes books, blogs, and articles on business effectiveness. He inspires action.

A Harvard MBA and Princeton undergrad, he has been improving business processes since developing the first business curriculum for the University of Phoenix three decades ago. Jay covers topics from 50,000 feet to ground level, depending on audience and need. He has spoken with executives, marketers, entrepreneurs, chief learning officers, sales staff, instructional designers, HR directors, bankers, and academics. He has keynoted conferences the U.S., Canada, Austria, U.K., Germany, Taiwan, Australia, Brazil, Portugal, Monaco, and Abu Dhabi. He travels the world, but increasingly delivers presentations and events in real time over the web.

Increasingly, Jay works in concert with his colleagues at Internet Time Alliance.

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Jay’s bio, speaker introduction, recordings of talks, sample fees, and photos are here.

I was born like this.
I had no choice.
I was born with the gift of a golden voice.
Leonard Cohen


Jay will tailor a presentation, intervention, or campaign to what you are trying to accomplish. Often, he mixes and matches aspects of these topics:

  • How to leverage the informal learning in your organization that is already taking place “under the radar.”
  • How to transform your organization with Tweets, blogs, wikis, and internet culture.
  • How to profit from your organization’s perspective on time and readiness.
  • Recent discoveries in neuroscience and what they imply for business and learning.
  • Kill your training department — and focus on strategically-driven meta-learning by creating a Workscape
  • Prototype your organization’s success with design thinking

Books and handouts

Informal Learning bookhandout

    Jay frequently provides his audience with copies of books and handouts to reinforce his messages.

Selected past presentations and video

Knowledge in the 21st Century: You Should Know Better

DevLearn, Las Vegas, November 2011

Creative Learning

Keynote, Associação Industrial Portuguesa, Lisbon, October 2011

Controversy in the Fishbowl

CLO Symposium, Laguna Niguel, October 2011

Informal Learning Workshop

jaycross - View my 'afferoshow' photos on Flickriver
Affero, Sao Paulo, Brazil, September 2011

KM Brasil

Keynote, Sao Paulo, Brazil, September 2011

Why eLearning is No Longer Enough

International Conference on eLearning in the Workplace, New York, June 2011

Working Smarter in the Enterprise

CLO Executive Network, Mountain View, April 2011

Learning Smarter

Global Conference on Technology, Innovation, Media & Education, February 2011

Working Smarter Conference

Thoughts on Informal Learning

Cisco Public Services Summit, Stockholm, December 2010

TULSER, Masstricht, Netherlands, December 2010

Working Smarter with Learning Networks

Business Educa, Berlin, December 2010

The Impact and Inevitability of Informal Learning

European Commission Learning Day, Brussels, November 2010

Working Smarter: Learning is the REAL Work
Social Media Camp

Dev Learn 10, San Francisco, November 2010

Debate on informal learning at the Oxford Union

Oxford, October 2010

A Conversation about Informal Learning

Rede de Conversações Informas, Sao Paolo

Ivan Illich and Informal Learning

Seminário a Sociedade em Rede e a Educação, September 15-16, Sao Paolo

Conversation with Jane Hart on Informal Learning

Irish Learning Showcase, Dublin, August 2010

Working Smarter…with Workscapes

Learning and Skills Group, London, June 2010

El aprendizaje informal

Congreso EDO/CEJFE, Madrid, May 2010

Learning and Working are Becoming the Same

Swiss eLearning Conference, Zurich, April 2010

The Inmates are Taking Over the Learning Asylum

Human Capital Institute Webinar, April 2010

What Is Informal Learning and Why Should I Care?

Inaugural UMBC ISDnow Webinar, April 2010

Learning + Web 2.0 = Social Learning Breakthroughs

  • The Great Training Robbery
  • Unconferences
  • Pecha Kucha
  • The Future of Leader Development

Online Educa, Berlin, December 2009

Meta-Learning: the Process of Learning in the Network Era

Open Social Learning, UNESCO, Barcelona, November 2009

Become a Chief Meta-Learning Officer

DevLearn, San Jose, November 2009

Reflecting on the Nature of Time

Ignite, Gnomedex, August 2009

Business Impact of Learning in the Real World

Learning and Skills Group, London, June 2009

Redefining Instructional Design

IADIS eLearning, Algarve, Portugal, June 2009

PowerPoint is Tyranny

Spaces for Interaction, AACE, February 2009

eLearning Must Become Social Learning

Learning Technologies, London, January 2009

Representative in-house presentation:

National Australia Bank, Melbourne, 2008

Future of the Book

NextNow Collaboratory, Berkeley, California, July 2008

Profiting from Web 2.0 Learning

CLO Symposium, Orlando, April 2008

Everything Flows

Learning Technologies, London, January 2008

The Future of Corporate Learning

Corporate Learning Trends and Innovation, November 2007

Free-Range Learners in the Age of the Ubiquitous Chicken House

Seriously Mobile Summit, June 2007

Informal Learning in Ten Minutes

YouTube, May 2007

Informal Learning: the Unworkshop Experience

ASTD TechKnowledge, February 2007

No More Teachers, No More Books

Training Solutions, December 2006

Informal Learning in the Corporation

Informatology Forum, Reuters, London, November 2006

An Unpresentation on Informal Learning (with Harold Jarche and Robin Good)

ASTD TechKnowledge, June 2006

Informal Workplace Learning: the Other 80%

FuturTex, Montreal, 2006

Natural Learning: It Never Stops

eMerging eLearning, Abu Dhabi, September 2005

What Comes After eLearning: F-learning

DAU/George Mason University, June 2005

Decision-Making Memes: Putting a Value on Learning

eLearning Producer, March 2005

Education without Borders

Abu Dhabi, February 2005

Trends in Collaborative Learning

Collaborative Learning, 2004

The Debut of Workflow Learning (with Gloria Gery)

Online Learning, November 2004

Global Approaches to Blended Learning

eMerging eLearning, Abu Dhabi, September 2004

A Pocketful of Memes

I-KNOW, Graz, Austria, July 2003

Envisioning eLearning

Online Educa, Berlin, November 2002

Implementing eLearning (with Lance Dublin)

TechLearn, Orlando, November 2002

Collaboration Supercharges Performance

ASTD, 2001

Learning on Internet TIme

Web Training, November 2000

The Internet Time Machine

TechLearn, Orlando, October 1998

In-house presentations at Cisco, Diageo, Intel, IBM, Sun, Eaton, Genentech, Smartforce, HP, Raytheon, Reuters, National Australia Bank, San Francisco State University, Harvard Business School Association, Novartis, UBS, Reed Learning, TULSER, and more.

Podcast, Kineo, 2008
Click the picture, click Start, then click the standing figure.

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Jay talks about unblended learning, emergence, grokking, envisioning, unconferencing, connecting, conversation, community, web2.0 and JDI (just do it). He makes the point that classes are dead, that every learner needs to cultivate an ecology, share via voicing, communicate using stories and build common text by collaborative editing (wikis).
Denham Gray

Jay provides an important challenge for us all – to move our focus from the classroom to the workplace, and, in doing so, reframe what we do in ways that much more closely reflect how people actually learn and perform on the job.
Marc Rosenberg

Jay, I learned a lot from you on giving presentations, connecting with an audience, and being bold and different in a world full of Wonderbread and stale beer.
Robert Aronen

Jay is one of the most courageous personalities I’ve ever encountered, especially in a field where self-interested cowardice is pretty much the rule. His clarity of vision on all things relating to learning in the corporate world is only matched by his commitment to helping others make it work. He cuts through nonsense with incredible speed and precision.
Peter Isackson

Jay is an evangelist of the intelligent application of new learning methods and tools, and he helps organizations improve the performance of their people by speeding up their learning. Jay is also an absolutely great presenter, a good writer, and a sharp mind to work with.
Robin Good

Jay Cross, among just a few others, gives me the impetus to keep on moving ahead into uncharted territory.
Michael Hotrum

You have been a tremendous help shaping our vision for the future of Learning at Intel. I was amazed at the way you engaged with us, brainstormed with us, and then created a presentation within hours, to reflect back our current and future situations. Your individual consultations and idea swap-meets get the creative brainstorming going and have helped us dream big and think beyond the norm. I love that you are able to peel away the layers of “business as usual” to see what’s really been happening all along. Even more than that, you’ve been able to consult with our learning leaders and articulate the true value of our shifting landscape (or learnscape!).
Allison Anderson

Hi there Jay, I feel compelled to put fingers to keyboard as I’m up to Chapter 6 of Informal Learning and am absolutely bowled over by your work. I’m heading up a newly formed Learning Solutions team and we are keen to transform ourselves from the formal to informal ‘space’. You have articulated so beautifully what we are trying to achieve, but have struggled to put into words. I feel totally inspired to make this live and breathe in our organisation and am fortunate enough to work with a group of people who I know can make this work. Thank you so much – your insight arrived at just the right time.

The key to the 21st Century will be in learning how to leverage informal learning for us all. Jay provides us an evocative roadmap to how we can do this.
John Seely Brown

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Presentations, snapshots, and friends