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It feels like the economy is coming back.
Hallelujah! Hallelujah!
You are either on the Internet Time Group
maillist or the Workflow Institute maillist or
both. We're doubling up on the email this month,
not just to save bits but also to give you the
opportunity to add the other or drop them both.
| The Affective Learning Domain |
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T+D magazine's current issue focuses on "The
Human Side."
Sam Adkins wrote the lead article, Beneath the
Tip of the Iceberg, Technology Plumbs the
Affective Learning Domain.
Executive Summary
Recently developed products are automating
learning designed for mapping the affective
domain. Several factors are driving the adoption
of such products.
- Workforce alignment. A lot
of the workforce misunderstands the business
goals of their companies. Some actively resist
alignment or are disinterested in the corporate
strategy.
- Workforce selection and
retention. A person?s score on new
affective-based personality assessments are
being used to determine his or her
appropriateness for particular jobs.
- Workplace ethics. Breach of
ethical behavior can be expensive for companies.
- Ethics training is now
widespread due to corporate scandals, compliance
mandates, and legal risks.
- Customer analytics.
Evidence suggests that a worker?s emotional
state is a primary factor in performance.
- Public safety and national
security. Innovations are already being
used by government agencies for gathering
intelligence and ascertaining potential homeland
security risks.
Beneath the Tip of the Iceberg article »
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| Anaheim? Edinburgh? |
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Sam and Jay will each be speaking at
TechKnowledge in Anaheim next week. Please
introduce yourself if we don't already know you.
On Monday afternoon at 3:30 pm, Sam will talk
about Patterns of Innovation, Advanced
Learning Technology in the Enterprise Today.
Summary:
There are eight primary
technological inflection points that are
converging in an intense innovation vector. This
innovation vector
has created the technological foundation for a
fundamentally new
type of learning product, christened by the
presenter as workflowbased
e-learning. These combined inflection points are
the result
of a significant burst of innovation that has
spurred the growth of
a wide range of new performance products. They
are all interrelated
and made possible by the rapid proliferation of
Enterprise
Application Integration (EAI), primarily Web
Services. Web
Services is the infrastructure that has created
a new performance
experience known as workflow. Advanced learning
technology on
the market today is all about workflow.
Appreciate the need to
have an organized approach to managing
e-learning projects.
- Explore the eight major patterns of
technological innovation
that are creating the foundation for new types
of learning
technology.
- Learn the impact of the
emergence of these new
technologies on training professionals, training
organizations
and training customers.
- See how
workflow-based e-learning
works, what it looks like, how it is built, and
how it is deliver
At 2:30 pm on Tuesday, Jay is part of a panel
discussing Learning in the Future and the Role
of Technology. Fellow panelists are Brenda
Sugrue, Clark Aldrich, Dexter Fletcher, and
Ellen Wagner.
Originally I thought I'd talk about the
Edinburgh
Scenarios but you can find that online
now. So I'm going to use my 12 minutes to
explain why eLearning Forum changed its name,
what emergence is, the coming phase change in
the nature of learning, and what Workflow
Learning is all about.
The following week, Jay will be speaking about
the state of corporate learning at eLearn
International in Edinburgh.
ASTD TechKnowledge »
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| Metrics, not ROI |
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Recently you may have noticed ROI Workshops
popping up. Spend a couple of days
and the better part of a thousand
dollars. Get a certificate. Such a
deal. Unfortunately, neither the workshops
nor the
conference presentations cover the
things I deem important.
If you have already purchased
the eBook Metrics, now is the time to
send in your feedback if you want to receive the
next edition."
Back to Jay's take on things:
- Metrics are in the eye of the
beholder. They are not simply the
application of a rote formula or
accounting rule. They are subject to
interpretation. This is what makes them
worthy of discussion.
- The internal customer for metrics
is your sponsor, also known as
the person who pays the bills. When
you talk with an executive, you
need to talk about execution, not
training.
- The only valid metrics for
corporate learning are business metrics.
To converse in business terms, it
helps to be fluent with the concepts
of trade-offs, risk assessment,
expected value, focusing on core,
changing perspective, the 80/20 rule,
and the bottom line.
- Business goals. Strategic
initiatives. Quarterly objectives. New
product introductions. Figure out what
matters in your organization.
Then show the connection between what
you do and what matters. It will
make you an insider instead of an
outcast.
- Kirkpatrick's four levels are a
history lesson, not a guide to action.
Imagine telling your sales manager
that the sales force was well prepared
("Levels 1 & 2") but simply hadn't
sold anything ("Levels 3 & 4").
Good luck in your next job.
- Most of a company's value resides
in the know-how and relationships
of its people. Traditional
accounting assigns these intangibles a
value of zero. Hence, traditional ROI
has little credibility with enlightened
executives.
Metrics »
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| Workflow Institute Blog |
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We have blog.
The Workflow Institute Blog is up. Please drop
by. The first entries are
about IBM's workflow learning and the
Verity/Cardiff merger.
If you want to keep up with realtime, enterprise
learning, sign up for our observations and
tidbits. There's an RSS feed if you prefer to
skim your headlines.
Workflow Institute Blog
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